The Banquet Set-Up is responsible for setting up banquet space according to the specifications outlined in the Banquet Event Order and striking event space after events have concluded. Set-up personnel are also responsible for the proper storage and labeling of event materials, including linen, tables, banquet chairs, etc.

The Banquet Set-Up shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Set up banquet rooms and event spaces according to diagrams and specification
• Arrange tables, chairs, linens, and other furniture as per event requirements.
• Assists servers with the setting and clearing of banquet tables, stocking service stations, and assists with buffet/coffee break/table service to ensure total guest satisfaction.
• Maintain cleanliness of function space pre and post-events.
• Assists servers and management with the setting, decoration, and tear-down/removal of buffets and coffee breaks.
• Assist with the service of guests with beverages, bread, and butter to begin their dining experience and replenish as necessary.
• Assist with the setting of banquet tables for a full-service meal. Quickly clear dirty banquet table settings and prepare table tear-down/removal.
• Coordinate with catering and kitchen staff to ensure proper placement of food and beverage stations.
• Ensure that all necessary equipment and supplies are available and in working order.
• Work closely with event planners, coordinators, and other staff to meet client expectations.
• Handle and transport event-related materials and equipment with care.
• Safely deliver carts of dirty dishes/flatware/glassware to the kitchen for washing.
• Maintain stock and cleanliness of stations for all meals with necessary equipment including silverware, linen, and condiments.
• Report any maintenance issues or equipment malfunctions promptly.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.

Supervision

• Reports to the Banquet Manager. If the property does not have a Banquet Manager, then the designated department manager.

Education and Experience

• High School Diploma or equivalent.
• Previous Customer Service experience required.
• Previous F&B experience preferred.
• Must have State Issued Food Handler's Certificate.
• Must have State Alcohol Server Certification.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• Dexterity in using kitchen equipment or utensils and carrying heavy trays.