Key Responsibilities 

As a Claims Adjuster, you’ll be at the heart of customer interactions, helping policyholders navigate the claims process efficiently and compassionately:

• Investigate & Resolve Claims: Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages.
• Judgment & Decision-Making: Use sound judgment to determine exposure and the best course of action.
• Cost Control: Minimize claims costs and expenses while ensuring a positive experience for policyholders.
• Collaboration: Interact extensively with various parties involved in the claim process.
• Process Improvement: Identify and implement ways to boost efficiency and effectiveness.
• Timely Documentation: Clearly record and communicate claims activity for smooth resolution.

What We’re Looking For

We are looking for an experienced claims professional with expertise in coverage analysis, exceptional negotiation and customer service skills, and the ability to manage claims effectively in a remote environment.

• Minimum of 3 years’ experience in personal auto claims processing
• Strong analytical and problem-solving skills with keen attention to detail
• Proficient with technology and possesses excellent communication skills
• Team-oriented, proactive, and resourceful with a “street-smart” mindset
• Demonstrated expertise in coverage analysis and negotiation
• Bilingual in Spanish and English is highly preferred
• Bachelor’s degree is a plus

Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST
• Holidays: At Least 6 Paid Holidays
• Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more