What You'll Be Doing

As our Claims Manager, you will lead and shape the success of our claims department, focusing on efficiency, cost control, and exceptional service. Experience handling Private Passenger Auto (PPA) claims in Indiana and Pennsylvania is preferred, while overall claims workload management covers IL, IN, TN, PA, and TX:

• Lead & Empower Your Team: Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload, and service levels are met efficiently.
• Optimize Processes: Develop strategies to reduce loss costs and ensure efficient claim processing
• Drive Performance: Set and measure performance indicators to ensure accountability and team success.
• Regulatory Excellence: Monitor and ensure regulatory compliance and minimize complaints.
• Hands-On Claims Management: Oversee, evaluate, and authorize claims, keeping high priority IN and PA PPA cases closely monitored.
• Guidance & Training: Coach adjusters handling IN and PA PPA claims to meet or exceed service objectives and regulatory standards.
• Negotiation & Resolution: Negotiate claims, achieve favorable outcomes, and minimize expenses.
• Build Relationships: Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
• Continuous Improvement: Identify opportunities to improve processes and ensure operational excellence.

 What We're Looking For:

• Bachelor’s degree or higher
• Minimum 3 years of relevant claims management experience
• IL, TN, or TX experience preferred and IN and/or PA experience strongly preferred
• Nonstandard auto insurance experience a plus
• Strong customer service skills and fast-track claim processing expertise
• Skilled at negotiating with attorneys and pro se litigants
• Knowledge of claims practices in IL, IN, TN, PA, or TX preferred
• Exceptional written and verbal communication skills
• Proficient with technology and coverage/liability analysis
• High level of responsibility, problem-solving, and organizational skills
• Bilingual Spanish preferred

Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST
• Holidays: At Least 6 Paid Holidays
• Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more