Looking for a highly organized and detail-driven Executive Assistant to support daily administrative and operational functions. This role is ideal for a sharp, proactive professional who thrives in a structured, performance-driven environment and can balance routine administrative work with evolving operational priorities.

The successful candidate will demonstrate strong ownership, adaptability, and the ability to collaborate effectively within a remote, BPO-style operating model.

Key Responsibilities

· Execute high-volume administrative tasks with accuracy and within defined SLAs

· Maintain and update internal trackers, databases, and operational reports

· Support workflow coordination and case/task follow-through across teams

· Ensure documentation completeness, quality, and compliance with process standards

· Manage email correspondence, scheduling, and follow-ups with internal and external stakeholders

· Assist in process improvement initiatives and operational optimization efforts

· Provide cross-functional support during peak periods or changing business needs

· Adhere to data security, confidentiality, and compliance requirements

Performance Expectations

· Meet or exceed productivity and quality targets

· Maintain strong attendance and schedule adherence

· Demonstrate responsiveness and effective stakeholder communication

· Show continuous improvement mindset and willingness to upskill

· Support operational continuity by proactively identifying risks or bottlenecks

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

· 2+ years experience in administrative, operations, or back-office support within a BPO or shared services environment

· Strong English communication skills (written and verbal)

· Advanced attention to detail and time management skills

· Proven ability to multitask in a fast-paced, metrics-driven environment

· Proficiency in Google Workspace / Microsoft Office (Excel required)

· Experience working with CRMs, EMRs, ticketing systems, or workflow tools is a plus

· Healthcare or rehabilitation industry exposure is an advantage but not required

Competencies

· High accountability and ownership mindset

· Process-oriented and quality-focused

· Agile and comfortable with shifting priorities

· Strong collaboration skills in remote team environments

· Solutions-driven with proactive communication habits