Essential Duties and Responsibilities: The Catering Coordinator serves as a key liaison between our customers, kitchens, and market teams. This role ensures that every catering order, whether a small drop-off or a full-service event, is handled with care, accuracy, and hospitality from the first inquiry to final delivery. You help turn customer needs into well-executed experiences that reflect Butterfield Market’s standards and values.

• Manage and respond to inquiries related to drop-off catering, full-service event catering, and holiday catering orders.
• Serve as a knowledgeable point of contact across all sectors of the business, providing accurate information and effective resolutions to customer questions.
• Receive, process, and coordinate catering orders from inquiry through fulfillment, ensuring accuracy and timeliness.
• Open, maintain, and manage catering customer accounts, including order details and ongoing relationships.
• Communicate clearly and professionally with customers via phone and email regarding orders, changes, questions, and follow-ups.
• Handle a high volume of incoming calls while maintaining excellent customer service standards.
• Identify, assess, and anticipate customer needs to ensure satisfaction and repeat business.
• Resolve customer concerns by clarifying issues, identifying root causes, determining appropriate solutions, and following up to ensure resolution.
• Collaborate closely with market teams and kitchen staff to relay catering details, special requests, and operational needs.
• Provide informed product recommendations, including portion sizing, guest count estimates, and upselling opportunities when appropriate.
• Maintain a working knowledge of all Butterfield Market products, services, and catering offerings.
• Ensure compliance with all company policies, procedures, and service standards.
• Perform related duties as assigned by the Assistant Catering Manager.
• Perform duties outside the assigned area when requested by Executive Leadership or direct supervisor, as business needs require.

Education and/or Work Experience Requirements:

• Minimum 1 year of experience in catering coordination, customer service, call center operations, or a related role preferred.
• Strong customer service skills, including problem-solving and handling customer concerns or complaints.
• Excellent verbal and written communication skills, particularly via phone and email.
• Proficiency in Microsoft Office and Google Workspace applications.
• Ability to learn and adapt to new software systems and internal tools.
• Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
• Ability to work independently while also functioning as a collaborative team player.

Physical Requirements:

• Occasionally required to work on-site at market and kitchen locations to gain operational knowledge and support catering execution.
• Must be able to lift and carry items weighing up to 25 pounds during market-based tasks.