Department: Development

Reports to: Associate Director, Development

Classification: Exempt, full-time with benefits

Salary range:  $80,000-$90,000 per year, depending on experience

This is an onsite, Boston-based position. Some availability for Membership and Development events on weekends, evenings, and holidays is required. Local candidates strongly preferred. No agencies, please.

Please submit a cover letter with your application.

Isabella Stewart Gardner Museum Core Values

Isabella Stewart Gardner so deeply believed that art had the power to change lives that she built a beautiful, personal, and immersive Museum “for the education and enjoyment of the public forever.” Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; it’s a dynamic place where ideas and creativity in all its forms inspire visitors. We strive to tell new stories and challenge assumptions through exhibitions, music, programs, and performances and by engaging the perspectives and collaboration of our communities.

The Isabella Stewart Gardner Museum seeks to connect past with present, develop and sustain mutually beneficial partnerships with local communities and artists, broaden our audiences, and generate opportunities for creativity. We are firmly committed to a welcoming work culture and visitor experience. Our five-year strategic plan outlines the Museum’s core values, goals, and initiatives that serve as a renewal of Isabella’s promise to serve the public and be a resource for the city.

Position Summary

The Manager, Membership and Annual Fund (MMAD, “the Manager”) runs the Museum’s vibrant membership program, warmly stewarding current members and developing and implementing creative strategies to increase member acquisition, renewal, and retention. The MMAD is the primary representative of the Museum’s membership program and should embrace the front-line, donor-facing aspect of the role. This position supervises the Membership Associate and the Membership Assistant to ensure accurate and timely fulfillment of gift processing, acknowledgements, and member requests. As a team, they work cross-departmentally to ensure membership goals are met or exceeded, and Member satisfaction is closely monitored. The Museum is seeking an analytical, creative, and strategic thinker with excellent writing and verbal communications skills; demonstrated project and team management experience; sharp attention to detail; and a collaborative, flexible, and opportunistic approach to assisting in the fulfillment and advancement of the Gardner Museum’s mission. 

Essential Functions and Primary Responsibilities

• Responsible for all aspects of a ~$1.2M membership program that includes Individual Memberships (currently ~8,700 households), a Museum Pass Program for libraries, and University Memberships. Manages and directly contributes to the generation of revenue in member sales, sustains and builds strong member retention, and develops strategies and tactics to acquire, upgrade, renew, and reacquire members.
• Responsible for the development and implementation of all aspects of the Annual Fund Program, raising up to $150K annually from a growing base of donors
• Oversees planning and execution of all member benefit fulfillment and “member-only” programs and events (exhibition openings, member tours, membership pre-sales for ticketed events, appreciation days, virtual offerings, and upper-level member events) to attract new members and engage existing members.
• Oversees and executes all concepts and content for membership communications, working closely with staff across departments and outside vendors. 
• Responsible for analysis, reporting, and the protection of the integrity of membership constituent data (Tessitura). Compiles, analyzes, and delivers monthly membership reports.
• Seeks or creates new opportunities for promoting membership sales. Maintains and advocates for on-site presence of Membership at the Museum, including training and motivating staff to increase membership purchases. Instrumental to building customer journeys with Marketing.
• Listens to and learns from members, working to improve overall member satisfaction through a variety of continuous improvement tools such as integrated online chat/feedback, surveys, feedback forms, and direct dialogue.
• Cultivates a pipeline for annual giving and patron level donors and supports donor cultivation events as needed.
• Manages annual Membership and Annual Fund budgets.
• Performs other relevant duties as assigned by the Associate Director. 

Required

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience managing a revenue generating membership or subscription program.
• Demonstrated experience developing and managing budgets.
• Supervisory experience.
• Excellent command of the English language through verbal and written communication.
• Proficiency in Microsoft Word, Excel, and Google Drive.
• Experience managing CRM (Customer Relationship Management) platforms.
• Ability to work independently and as part of dynamic teams.
• Flexibility to work weekends, evenings, and holidays as required.
• Commitment to advancing the ISGM’s strategic initiatives.
• Legal authorization to work in the United States.
• Satisfactory background check.

Desirable

• Museum and/or non-profit experience.
• Experience with Tessitura is a plus.
• Proven track record of effectively building and maintaining relationships across different demographics.