SUMMARY: Maintain an atmosphere of confidentiality   and professionalism when greeting patients and direct them to appropriate   department. Ensure smooth and expedient flow of patients within the health   center. 

SPECIFIC DUTIES AND   RESPONSIBILITIES: All duties are subject to accommodation in   accordance with the Americans with Disabilities Act (ADA)

· Greet and interact with patients, visitors and guests in a   professional manner

· Communicate effectively with clinical team including   providers, nursing, and other administrative staff

· Responsible in receiving and signing for incoming delivery   packages

· Collaborates with security staff to notify of arising   emergencies on premises

· Resourceful in problem solving and conflict resolution

EXPERIENCE: 

· Strong customer service focus 

· Bi-lingual in English and Spanish (Required)

· Effective verbal and written communication skills 

· Proficient skills in Data Entry, Microsoft Word, Outlook,  Excel 

· Proficient in working with Electronic Medical Management  systems (EPIC)

· Exhibit teamwork orientation and able to display good judgment 

· Organized and able to manage competing priorities 

· Resourcefulness in problem solving and conflict   resolution 

Physical   Requirements and Work Environment: 

The physical requirements and work environment described   here are representative of those that must be met by an employee to   successfully perform the essential functions of this job. Reasonable   accommodations may be made to enable individuals with disabilities to perform   the essential functions. This position requires the manual dexterity   sufficient to operate phones, computers, and other office equipment. The   position requires the physical ability to kneel, bend and perform light   lifting. This person must have the ability to write and speak clearly using   the English language to convey information and be able to hear at normal   speaking levels both in person and over the telephone. Specific vision   abilities required by this job include close vision, depth perception and the   ability to adjust focus. This person must have the ability to travel as   required to work with staff.

EDUCATION: 

High School Diploma or High School equivalency Diploma   required