Description
Job Summary: The Project Administrator will provide departmental support for team member services including billing, vendor management, delivery coordination, billing coordination.
Job Duties:
- Provide timely, accurate and quality customer service and information for all inquiries via phone and email
- Receive and process requests directly from customers and Chief Estimator (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts
- Responsible for maintaining existing customer and vendor relationships through communication
- Communicate consistently with General Manager, Project Manager and Chief Estimator
- Keep supervisors apprised of customer issues as warranted
- Maintain proficiency in NEFCO product catalogs, Adobe, Microsoft Office Suite and billing software
- Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed
- Attend monthly meetings
- Maintain AIA Billing Excel spreadsheet(s)
- Maintain the NES bid/buy calendar
- Assist in creating and distributing proposals to customers
- Create transmittals and submittals for contractors
- File and help create an e-file system for all projects
- Keep and tract logs of PE assignments
- Keep logs of all PE stamps by state and expiration dates
- Help create a fluid workflow for the department
- Manage documentation for AIA Billing Requirements
- Request and organize contract requirement supply bond and certificates
- Request and review AIS spec books and mill certifications and distribute key material internally
Requirements
Qualifications:
- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Adobe, E-Term, Textura Billings, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Preferred Qualifications:
- Degree is preferred (although industry experience may be considered in lieu of degree)
- 3-5 years of work experience (preferably in construction supply sales)
Essential Functions:
- Keyboarding
- Converse verbally on phone and in person