Position Overview:

The Benefits Administrator is responsible for administering and supporting the organization’s employee benefits and leave of absence programs. This role serves as the primary point of contact for employees regarding health and welfare benefits, retirement plans, and leave programs while ensuring compliance with applicable federal and state regulations.

The Benefits Administrator partners with the HR team, payroll, and external vendors to ensure accurate administration of benefits and leave processes. This position requires a strong understanding of benefits programs, regulatory compliance, and employee support, and typically requires 4–7 years of experience in benefits administration or HR operations.

Duties / Responsibilities:

• Administers day-to-day operations of employee benefit programs including medical, dental, vision, life, disability, retirement, and voluntary benefits.
• Serves as a primary resource for employees regarding benefit eligibility, coverage options, enrollment changes, and claims issues.
• Coordinates and administers leave of absence programs, including FMLA, ADA accommodations, and other company leave programs.
• Ensures compliance with federal, state, and local regulations related to benefits and leave administration (e.g., FMLA, ACA, COBRA, HIPAA).
• Processes employee benefit enrollments, changes, and terminations in the HRIS and benefits administration systems.
• Maintains accurate benefits records and employee documentation.
• Manages communication with benefit carriers, brokers, and third-party administrators to resolve issues and ensure smooth program operations.
• Assists with open enrollment planning and administration, including employee communications, system setup, and enrollment support.
• Coordinates COBRA notifications, ACA reporting, and other compliance filings.
• Supports retirement plan administration including employee education and vendor coordination.
• Assists with vendor management and benefits program evaluation to ensure programs remain competitive and cost-effective.
• Prepares reports and analyzes benefits data for HR leadership as needed.
• Partners with HR and payroll teams to ensure accurate deductions and benefits reporting.
• Supports employee education initiatives regarding benefits offerings and changes.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong knowledge of employee benefits programs and leave administration.
• Working knowledge of federal and state employment regulations related to benefits and leave (FMLA, ACA, COBRA, HIPAA, ERISA).
• Excellent interpersonal and customer service skills with the ability to support employees in sensitive situations.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience working with HRIS and benefits administration systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 4–7 years of experience in benefits administration or HR operations.
• Experience administering health and welfare benefits, retirement plans, and leave programs required.
• Professional certification such as SHRM-CP, SHRM-SCP, or CEBS preferred.

Physical Requirements:

Hearing: Adequate to perform job duties in person and over the telephone. 

Speaking: Must be able to communicate clearly in person and over the telephone. 

Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. 

Other: Requires occasional lifting and carrying items weighing up to 15 pounds unassisted. Prolonged periods of sitting at a desk and working on a computer.