Bennion Lambourne Orthodontics in Billings, MT is looking for a reliable, motivated, and hardworking patient coordinator to join a growing practice! Find your career with us! 

Have you been interested in dental or orthodontics, but don’t have the experience yet? Talk to us about our in-office training! 

Bringing resumes into our office, 152 S 32nd St W, Suite A, Billings, MT 59102, is encouraged. 

This position is full-time (32-40 hours), Monday through Friday, with general hours of need being from 7 am to 5 pm.  

Benefits: 401K, PTO, Health, Dental, Vision Insurance available, as well as other options. 

Performance Expectations - Essential Functions: 

• Provides continual and exceptional customer service for all patients, making the patient the first priority. 
• Utilizes all downtime. 
• Arrives on time for all shifts. 
• Follows the training compact and takes responsibility for his or her training. 
• Assists all Montana locations in scheduling, carrying out scheduling in an effective and efficient manner. 
• Continues to learn about office policies, procedures, and flow. 
• Keeps patients safe during their time in the office. 
• Reviews company email and communication board each shift for updates. 
• Follows the team member guidelines. 
• Maintains patient confidentiality through HIPAA compliance. 
• Good computer and typing skills with the ability to learn new programs as required. 

The Success Patterns for this position are: 

• Has one to three years experience in a customer service role, preferably in a medical setting. 
• Has a reputation for excellent relations with patients and all office staff. 
• Has worked effectively as part of a team. 
• Ability to improvise in a busy work environment. 

Successful Candidates will have the following Personal Characteristics: 

• Interested in learning about orthodontics. 
• Self-motivated, especially under pressure. 
• Ability to work independently and as a member of a team. 
• Able to effectively manage emotions in the workplace.  
• Communicates effectively and efficiently, both verbal and written. 
• Detail-oriented. 
• Strong organizational skills. 
• Strong interpersonal skills. 
• Recognizes when help is needed and asks for help. 

Culture of Bennion Lambourne Orthodontics 

• There is no divided line between front desk and clinical staff - we are all ONE team! 
• Passion for continual learning, especially about orthodontics.  
• Maintaining, managing, and exuding positive energy by all is a must. 
• Everyone is willing to help when needed, even when it’s not a normal part of your regular job. 
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.  

Education/Certification:  

• High school diploma or equivalent  
• Orthodontic experience preferred, but not required 
• Experience in a professional setting with direct patient interaction preferred, but not required 

Physical demands: 

• Bending, stooping, walking, and sitting for long periods at a time. 
• Great manual dexterity and typing skills. 
• Must be able to safely lift up to 30 lbs.