About Henricksen

Henricksen (Itasca, IL) is a full-service contract furniture, flooring, and architectural products dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International. 

Job Summary

This position will be commuting to and working out of our Minneapolis office. The Manager, Project Coordination will champion and execute the Project Coordination (PC) team and department, and office priorities to advance business goals and outcomes. They will manage PC team operations in compliance with department guidelines, core processes, and proven practices. They will optimize talent and wellbeing across the PC team through effective workload management, distribution, prioritization, and negotiation. They will foster engagement within and across departments, vendor partners, and clients to execute order management requirements. They will make investments that strengthen relationships and fuel PC team performance, engagement, and growth. They will contribute to the overall quality of project delivery, engagement, outcomes, and service.

Responsibilities: 

• Sales Order Process Compliance. Engage with PC and Director to maintain process standardization, ongoing development, and accountability of Project Coordinators. Monitor and ensure order accuracy and quality outcomes in alignment with order management requirements and core process. Collaborate with PC Managers across offices to identify trends and recommended improvements. Contribute to and champion process improvement initiatives in collaboration with sales and customer service teams. 
• Work Management. Secure effective workload distribution, balance, and prioritization across the team. Shift work assignments and teams to better leverage talent and improve engagement and outcomes. Monitor projects to remove roadblocks and provide resources, support, and tools required for success. Manage expectations and resources across sales support teams and Account Executives to effectively execute work and resolve intra and inter-department and office issues. Troubleshoot and escalate inquiries and issues proactively to expedite resolution and minimize risks, errors, and inefficiencies. Communicate across departments to stay current on updates and changes in pricing, products, and process.
• Team Operations Management. Foster and maintain team operations in alignment with department and office direction and guidelines. Collaborate across PC leadership and teams on initiatives and programs that drive engagement and targeted results. Manage and approve vacation and time-off schedule ensuring adequate workload and holiday coverage and compliance. Make decisions and recommendations in alignment with department priorities and plans. Address performance and policy compliance issues in alignment with proven practices, seeking advice and support as needed.
• Team Performance and Growth. Collaborate on recruiting and onboarding activities that promote team member integration   and team development. Execute the performance management process and provide coaching and ongoing feedback to effectively enhance and recognize performance, and develop goals. Advocate for the wellbeing, growth, and interests of the team through informal and formal initiatives and programs. Model and reinforce a values-driven, inclusive culture across the team and office.
• Customer Relationship Management. Build and foster quality relationships across the organization and with key clients and partners. Represent and reinforce Henricksen brand in interactions with industry partners, vendors, and influencers. Leverage   relationships and industry expertise to execute work in the best interests of all parties involved. Promote quality relationships   to foster a sense of community.

Qualifications – Education and Experience 

Required: 

• Five plus years’ experience in customer service leadership role
• High school diploma or equivalent required
• Direct experience working in an office furnishings dealership or related service environment
• Experience and oversight of quoting, ordering, gross profit and pricing reconciliation
• Posses excellent customer service and interpersonal skills orientation
• Strong learning and coaching capabilities to foster continuous learning and professional development
• Conscientious and flexible, with a strong work ethic and problem-solving, process, and team orientation
• Work independently and collaboratively in a fast-paced, deadline-driven, and team environment
• Proven track record of effective communication (written and verbal) and collaboration across various audiences, situations, and medium
• Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint)

Preferred: 

• Higher education, certificate, or credentials in related field
• Knowledge of 20/20 (CAP) Quoting and AS400 software programs 
• Experience in supporting high volume sales executives

Additional Information

Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. Henricksen is an Equal Opportunity Employer. We are fully committed to cultivating a culture that is inclusive and integrates our Core Values in everything we do, every interaction we have, and every decision we make.