Job Summary

The Patient Care Coordinator is responsible for supporting the patient life cycle process. In this role, you will provide follow-up care coordination, assisting with managing prescription-related needs, and assisting with Tandem and the prior authorization process. This role ensures patients a concierge service, providing a high-quality care experience. 

This position can also be remote but must be located in Eastern PA.

Key Responsibilities

• Conduct post-procedure follow-up with patients to assess healing, address concerns, and reinforce care instructions
• Respond to patient inquiries related to post-surgical care, symptoms, and recover expectations 
• Triage patient concerns and escalate clinical issues to providers or nursing staff when appropriate 
• Assist with prescription refill requests and questions regarding prescriptions 
• Support prior authorization and biologic process, including tracking approvals and denials in Tandem 
• Assist billing team with collecting on overdue patient balances 
• Document all patient interactions accurately in the EMR system 
• Collaborate with clinical and administrative teams to ensure continuity of care
• Assist with increasing patient retention by identifying and contacting patients to schedule return visits

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred 
• 2-4 years of experience in dermatology, medical office, or healthcare coordinator role preferred
• Familiarity with dermatologic procedures and post-care instructions is required 
• Proficiency in EMR systems is required; experience with Modernizing Medicine is preferred.
• Strong communication skills
• High attention to detail and accuracy in documentation 
• Customer-service orientated with a compassionate, patient-first approach 
• Self- starter and ability to work independently