The Jeffcoat Law Firm is seeking a skilled Litify Administrator with strong experience with Salesforce. The System Administrator will primarily be responsible for managing and enhancing the Litify platform to optimize its functionality and usability across the organization, with a focus on seamless legal operations and providing an outstanding client experience. Additionally, the role entails providing support to end users and ensuring system security, with a proactive approach to data protection.

Responsibilities:

Litify Administration:

• Collaborate with stakeholders (e.g., attorneys, operations leadership, reporting functions) across the organization to identify and prioritize enhancements and configurations needed within the Litify platform.
• Ensure integrations between Litify and other platforms are operating successfully. 
• Remain current with newly released functionality and updates to implement enhanced system performance and user experience.
• Manage user accounts, including adding new users, updating permission sets, and assigning profiles to ensure appropriate access levels. Ensure user accounts are closed promptly when access is no longer needed, and regularly audit user lists for accuracy. 
• Execute updates within the Litify platform, such as creating/editing fields, picklists, and list views to meet evolving business requirements.
• Create and modify matter plans, tasks, teams, and page layouts to align with organizational processes and workflows.
• Advise Operations and other teams on the development and refinement of Reports and Dashboards to provide actionable insights and relevant information to users. May provide training on the development of Reports and Dashboards.
• Troubleshoot user issues related to the Litify platform and coordinate the submission of support requests with Litify Customer Success Managers (CSMs) and Support.
• Directly provides Onboarding Support to new hires or newly promoted roles to support productivity and a smooth onboarding experience. 
• Outstanding peer-to-peer collaboration and partnership; act with a sense of urgency and flexibility to support internal customers and their client facing needs. 

Systems Management:

• Provide general Litify support to users, including troubleshooting software and configuration issues.
• Collaborate with the IT team to ensure the overall stability and security of the organization's technology stack.
• Proactively set up processes and procedures to manage and protect client and business data, with a focus on Litify-related security management.
• Consistently seek out industry best practices and emerging trends in Litify administration, IT management, and data security.

Preferred Qualifications:

• Three years experience as a System Administrator, with a focus on Litify or Salesforce administration. Certifications from Trailhead would support success in this role. 
• Strong understanding of Litify or Salesforce platform architecture, configuration, and customization capabilities.
• Experience in managing user accounts, permission sets, and profiles within Litify or Salesforce.
• Proficiency in creating and customizing Reports and Dashboards in Litify or Salesforce.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• Experience with RMM and ticketing platforms (IE Kaseya, Solarwinds, ZenDesk).
• Familiarity with data security best practices and compliance standards (e.g., GDPR, HIPAA).
• Strong communication and collaboration skills, with the ability to work effectively across departments and teams.
• Demonstrated ability to advise other teams and users on targeted Litify training as well as advising on building of Reports and Dashboards. 

Additional Requirements:

• Hours 8:30am-5:30pm, Monday through Friday
• Hybrid Preferred (Columbia, SC or surrounding areas); can be 100% remote for the right candidate
• With this role, it may regularly be required to be in office for collaboration, training purposes and other responsibilities. 

Our Commitment to Diversity & Inclusion

The Jeffcoat Firm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, age, national orgin, disability or veteran status. 

Application Process

If you are unable to apply online due to a disability, please contact hiring@thejeffcoatfirm.com.