Hours: 24 hours per week I Schedule:  Saturday 9:30AM-1:30PM, Tuesday-Friday 9:30AM-2:30PM  I Supervisor:  Children’s Manager I Location:  Martin Library I Department: Children's Library I Classification: Part-Time/Non-Exempt

The Children’s Library Assistant will provide assistance to a diverse population of customers in using library resources. The Children’s Library Assistant will also assist in the day-to-day functions of the Children’s Room – checking in/out materials, shelving books, opening/closing duties, creating/updating patron records, etc.  Support is given to children on Public Access Computers.

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages.  This position requires someone who has strong communication skills and who is truly enthusiastic about helping others.  It is important that the candidate be dependable, a self-starter and feel comfortable using computers.

· Candidate must have a high school degree (or equivalent). 

· Candidate must have experience working with children. 

· Must have substantial computer experience with databases; software applications such as Microsoft Office and online alternatives. 

· Experience providing customer service in an urban public library setting is preferred. 

· PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.  

· Provides direct customer service and resolves member concerns and or issues. 

· Supports Martin Library and YCL countywide programs by encouraging participation, explaining benefits for children and families, assisting with signup.

· Performs duties related to checking in and checking out library materials using the Integrated Library System (ILS) database and assisting members with self-checkout. 

· Creates and updates member records in the ILS, collects fees, uses the cash register software to track all transactions.  

· Assists members with locating library materials by using the ILS, directing them to appropriate location of materials, placing holds or Inter Library Loan requests. Provides Readers Advisory Services. 

· Assists in the shelving, organization and merchandising of library collections including preparation and maintenance of displays. 

· Assist with shifting and weeding materials and making needed ILS changes.  

· Monitors Children’s Computer Lab.  

· Assists members with the basic trouble shooting of e-resources such as Axis360, Hoopla.  

· Maintains the appearance of the desk area, staff office, shelving units and the sitting areas. 

· Performs opening and closing procedures, including emptying book drop and light cleaning. 

· Informs customers of Library policies and rules and enforces these. Completes Incident Reports in a timely manner.

· Assists members with the basic trouble shooting of e-resources such as Libby.

· Troubleshoots and reports hardware, software, and printer issues, as necessary.  

· Provides support for library programs.   

· Must be able to lift up to 30 pounds from ground level to waist level  

· Must be able to push/pull carts weighing up to 120 pounds. 

· Must be able to reach, lift, and stretch throughout the workday. 

· Must be able to bend, squat, and kneel occasionally throughout work shift. 

· Must be able to stand and/or walk up to four hours at a time. 

· Must be able to sit for up to four hours at a time