The Sales Administrator is a member of the Mackie customer fulfillment team and is responsible for promoting and maintaining positive customer relations through a variety of job duties, including processing sales orders, coordinating customer shipments and solving customer issues. The role requires someone who is customer service oriented, self-starting, disciplined, learns well on the fly, and has excellent communication skills.
 

Essential Functions/Major Responsibilities: 

• Order Management: Successfully facilitate all orders, return authorizations, new customer setups & other inquiries within one to two sales channels, adhering to department timelines and guidelines.

• Data Accuracy & Quality Control: Ensure accurate entry and booking of sales orders, credit memos, and return authorizations.

• Customer & Sales Communication: Provide timely updates on product availability, pricing, expected ship dates, and other relevant information to sales team members and our customers.

• Issue Resolution: Respond to and resolve customer concerns throughout the order fulfillment lifecycle, maintaining service standards and response time expectations.

• Cross-Functional Coordination: Serve as a liaison between customers, internal departments, and service providers to ensure customer needs are met.

• Reporting: Prepare and distribute open order reports to Sales and customers.

• Documentation: Prepare commercial invoices and related documentation for international shipments, ensuring compliance with regulations.

• Other: Special projects and other related duties as assigned.

Competencies and Skills: 

• Initiative

• Reliability

• Communication

• Strong detail orientation

• Focus on customer experience 

Position Requirements: 

• Excellent oral, written and interpersonal communication skills

• Detail-oriented with strong organizational skills

• Ability to meet deadlines with a high level of accuracy; excellent time management is required

• Flexible and adaptive with a positive “can do” attitude

• Ability to prioritize tasks, adapt to change, exercise sound judgment, maintain a professional demeanor, and display a positive attitude

• Problem solver, resourceful

• Proactive self-starter who can work well independently or within a team

Education and/or Experience: 

• 3+ years of experience in customer service and order management

• Proficiency in ERP systems, preferably NetSuite

• Strong proficiency in MS Office, with advanced Excel skills

Supervisory Responsibility: None

Work Environment: This role operates in a fast-paced, in-office environment with moderate noise levels and may require extended hours, early or late meetings, and occasional travel. The position involves extended periods of sitting, occasional lifting of up to 25 pounds, and standard office mobility. It also requires vision, dexterity, clear communication, and mental stamina for problem-solving and task prioritization. Reasonable accommodations are available.

Relocation & Sponsorship: This role is fully onsite in Bothell, WA and requires regular in-office attendance. Applicants must be authorized to work in the United States at the time of application. LOUD Audio does not offer visa sponsorship for this role, now or in the future. The Company complies with all applicable federal, state, and local laws regarding non-discrimination in employment at all its locations.

Salary & Benefits: This is a full-time, hourly non-exempt position with an hourly wage of $25 to $28/hour based on experience. LOUD Audio offers a comprehensive benefits package, including a 401(k) match, 15 days of paid time off accrued in the first year, 10 paid holidays, and up to 2 floating holidays.

EEO Statement: LOUD Audio is an equal opportunity employer and prohibits discrimination based on any characteristic protected by applicable law, including age, ancestry, color, disability, gender identity, marital status, medical condition, national origin, race, religion, sex, sexual orientation, and veteran status. If you require a reasonable accommodation during the application or hiring process, please contact Rebecca.Olin@loudaudio.com. Applications must be submitted through our applicant tracking system.

Some LOUD employees may also support Freedman Sound Corp and RØDE Microphones, LLC (including subsidiaries) under a shared services model. This does not change the employment relationship with LOUD but reflects our collaborative structure.