About BankFund:

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 40% of the time but this is subject to change based on health and safety standards and operational need.

Role Responsibilities:

The  Emerging Technologies Analyst supports the credit union’s strategic and  operational goals by bridging business needs with technology solutions. This  role analyzes business processes, evaluates system capabilities, translates  requirements into technical specifications, and partners with IT, vendors, and  business stakeholders to deliver efficient, member-focused solutions.

· Innovation and Emerging Technologies

o Proactively  learn and educate others about industry trends and emerging technologies  related to digital banking, fintech, and member experience. 

o Identify  and evaluate opportunities to leverage new technologies to drive innovation  and improve operational efficiency. 

o Conduct  extensive research on emerging financial technologies (e.g., AI, blockchain,  digital payments) and market trends to identify opportunities and potential  threats.

o Assess  the performance, usability, security, and regulatory compliance of existing or  new fintech solutions and products.

o Represent the credit union at industry events,  fintech demos, and innovation forums.

o Build and maintain relationships with fintech  partners, vendors, accelerators, and industry peers.

o Serve as a point of contact for inbound fintech  inquiries and outbound discovery efforts.

· Business Analysis & Requirements Gathering

o Gather,  document, and prioritize business requirements for new initiatives, system  enhancements, and process improvements.

o Collaborate  with internal stakeholders and peer groups to ensure alignment and successful  execution of digital initiatives. 

o Facilitate  workshops, interviews, and meetings with business units to define needs and  translate them into detailed functional and technical specifications.

o Create  user stories, process flows, use cases, and acceptance criteria.

o Collect,  process, and perform statistical analyses on large financial datasets to  extract meaningful insights, create financial models, and support data-driven  decision-making.

· Systems, Integration & API Support

o Support  API configuration and data mapping.

o Assist  integration design documentation.

o Test  and troubleshoot API integrations.

o Maintain  integration documentation.

· Systems & Technical Support

o Analyze  existing systems (core banking, lending systems, digital banking, CRM, LOS,  etc.) to identify gaps, inefficiencies, and opportunities for optimization.

o Support  system configurations, data mapping, integration documentation, and  troubleshooting.

o Manage  testing activities, including test planning, test case development, and UAT  facilitation.

o Working knowledge of IT governance frameworks,  including CAB, ARB, and POC processes, with demonstrated ability to navigate  approvals efficiently to accelerate delivery while maintaining risk and  compliance standards.

· Project Support

o Serve as Product Owner or Product Lead for  assigned fintech implementations from discovery through post-launch  optimization.

o Own product  backlogs, prioritize features based on business value and member impact, and  manage trade-offs.

o Partner with  vendors and internal teams to define roadmaps, success metrics, and release  plans.

o Ensure solutions  meet functional, security, compliance, and member experience requirements  prior to launch.

o Collaborate  with project managers to support project planning, timelines, and resource  coordination.

o Assist  with vendor management, reviewing technical documentation, SOWs, and system  enhancement proposals.

o Monitor  project progress and provide status updates to stakeholders.

o Support  the implementation, integration, and management of digital systems, ensuring  they operate efficiently and support the organization's digital goals.

· Data & Reporting

o Perform  data analysis to support decision-making, reporting requirements, and  performance insights.

o Validate  data accuracy across systems and support data integration, migration, and  remediation efforts.

o Build  SQL queries or use BI tools as required.

o Prepare  detailed reports, visualizations, and presentations for management and  stakeholders, translating complex technical and financial concepts into  actionable insights.

· Travel Requirement

o This role requires periodic travel to industry  conferences, fintech demos, vendor offices, and partner locations to evaluate  emerging technologies and build industry relationships.

· Process Improvement

o Drive  continuous improvement initiatives to enhance the user experience, increase  engagement, and optimize conversion rates across all digital channels.

o Evaluate  and document current-state and future-state processes.

o Recommend  and implement process improvements that enhance operational efficiency and  member experiences.

o Ensure  alignment with compliance, risk management, and information security  standards.

o Collaborate  with internal teams and vendors to troubleshoot issues, improve system  performance, and enhance digital tools for members. 

o Foster  a culture of collaboration, innovation, and continuous improvement across the  organization.

· Demonstrates a continued commitment to BankFund’s Service IMPACT philosophy

· All BankFund employees are required to remain cognizant of and adhere to all policies, procedures, and regulations pertaining to the Bank Secrecy Act

For internal purposes, this position is graded as Exempt - 12. 

The anticipated annualized base salary range for this position is $103,000 to $130,000. Final base salary for this role will be based on the individual’s job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.

Minimum Qualifications

Education: Bachelor’s Degree

Minimum Years of Relevant Experience: 3 years

Skills and Knowledge (Required):  

• Bachelor’s  degree in Business, Information Technology, Computer Science, or related field  (or equivalent experience).

• Minimum  3 years of financial institution experience.

• Experience  with financial core systems such as Fiserv, Symitar or Correlation.

• Proficiency  in requirements gathering, process mapping, and technical documentation.

• Strong  understanding of digital banking trends, member behavior, and emerging 

digital and associated technologies. 

• Demonstrates  a growth mindset in looking for more efficient solutions to business functions  and systems.

• Strong  data-driven mindset and approach with proven experience synthesizing data and  communicating findings into meaningful intelligence.

• Strategic  mindset with practical hands-on approach to delivery. 

• Ability  to work collaboratively with both technical and non-technical teams.

• Ability  to collaborate with technical and non-technical stakeholders.

• Working  knowledge of system integrations, APIs, and secure data exchange.

• Understanding  REST/SOAP APIs and authentication methods.

• Ability  to support configuration and troubleshooting of fintech solutions.

Additional Skills and Knowledge (Preferred): 

• Hands-on experience with analytic and presentation software, including but not limited to Tableau, PowerBI, Python ,SQL, preferred
• Certifications in Business Analytics (CBAP or PMI-PBA), Agile (CSM or above) 
• Experience working in credit union lending and operations systems such as digital banking, loan originations, payments, collections, etc.

Physical Requirements: 

• This position involves physical requirements typical of office or desk-based work, such as prolonged periods of sitting, computer use, and engagement in routine office activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Occasional after-hours or weekend work during system upgrades or releases