HVAC Sales Technician (Comfort Consultant)

Company: M&S Air Conditioning and Plumbing (A Fountain Comfort Group Company)

Location: Leesburg, FL and Surrounding Areas

Join the M&S Sales & Service Team

At M&S, we don’t just sell boxes; we deliver peace of mind and home comfort. We are looking for a high-energy, technically-minded professional who can bridge the gap between complex HVAC mechanics and top-tier customer service. If you have the "gift of gab," a deep understanding of HVAC systems, and a drive to hit sales targets, you belong on the M&S team. We provide the leads; you provide the expertise and the solutions.

Job Description

The HVAC Sales Technician is responsible for performing in-home technical consultations, diagnosing system failures, and presenting homeowners with replacement or upgrade options. This role requires a blend of advanced technical knowledge and "consultative sales" skills. You will manage the customer journey from the initial diagnosis to the final proposal, ensuring every homeowner receives a solution tailored to their budget and comfort needs.

Key Responsibilities and Sales Duties

• Consultative Selling: Conduct thorough home comfort assessments to identify opportunities for system replacements, indoor air quality (IAQ) upgrades, and high-efficiency heat pump solutions.
• Technical Diagnosis: Perform expert-level diagnostics on residential HVAC systems to determine if a repair or a full "change-out" is the most cost-effective and reliable path for the customer.
• Proposal Presentation: Create and present professional digital proposals using company software, explaining the features, benefits, and long-term energy savings of various equipment tiers.
• Lead Conversion: Follow up on service-generated leads and company-provided appointments to maintain a high closing ratio and meet monthly sales quotas.
• Financing Expertise: Educate homeowners on available financing options and rebates to make high-ticket comfort solutions affordable.
• Project Handoff: Work closely with the installation team to ensure all job specifications, blueprints, and customer expectations are clearly communicated for a seamless install.
• Customer Experience: Act as the primary point of contact for the homeowner during the decision-making process, ensuring 100% satisfaction and "raving fan" reviews.
• Documentation: Accurately complete sales contracts, load calculations, and financing paperwork using company-provided technology (ServiceTitan).

Qualifications

Required Qualifications

• Sales Aptitude: Proven ability to build rapport quickly, overcome objections, and close high-value residential service contracts.
• Technical Background: Minimum of 2+ years of experience in HVAC service or installation to ensure technical credibility with the customer.
• Communication: Exceptional verbal and written skills. You must be able to explain "SEER ratings" and "variable speed blowers" in simple, value-based terms.
• Mobility: Valid Florida Driver’s License and a clean driving record (MVR).
• Physical Stamina: Ability to perform home inspections, including entering attics and crawlspaces to verify ductwork and system integrity.

Preferred Qualifications

• Current EPA Section 608 Universal Certification.
• Prior experience in "In-Home Sales" or as a "Service-to-Sales" Technician.
• Familiarity with ServiceTitan or similar CRM/Proposal software.
• NATE Certification in Service or Installation.

Benefits & Compensation

M&S offers a compensation package designed for high-performers:

• Earning Potential: Competitive base hourly pay plus uncapped commission on equipment sales and maintenance plans.
• Lead Flow: Steady stream of qualified leads from our active service department and marketing efforts.
• Comprehensive Benefits: Medical, Dental, and Vision insurance.
• Retirement: 401(k) plan with a generous company match.
• Support & Resources:
  • Company-provided vehicle with a fuel card.
  • iPad/iPhone for digital presentations and sales tools.
  • Paid training on the latest HVAC technology and advanced sales techniques.

Fountain Comfort Group and its group of companies are proud to be Equal Opportunity, Affirmative Action, Veteran-friendly employers. All offers are contingent upon a background check and MVR review.