Why TransImpact?

At TransImpact, we create innovative technology solutions that transform shipping operations and optimize supply chain efficiency. We are a rapidly growing SaaS company with a collaborative, results-driven culture built on innovation, flexibility, and high performance. Headquartered in Emerald Isle, NC, we combine a beachside vibe with a commitment to excellence. Our clients include some of the most recognizable names in the industry—and they trust us because we consistently deliver measurable impact.

What’s TransImpact Culture Like?

Our Values Drive Everything We Do. The world changes, but our values remain constant. Since day one, TransImpact has been guided by five core principles: Work Ethic, Integrity, Professionalism, Passion, and Perfection. These values shape every interaction—whether with clients or colleagues—and every solution we create.

At TransImpact, we believe happy employees create happy customers—and that synergy drives success for all. We foster a supportive environment built on generosity, humanity, and approachable leadership, helping every team member make a meaningful impact.

We’re proud of our culture and our commitment to giving back. Employees are encouraged to volunteer and engage in charitable work, with 20 hours of paid time dedicated to community service.

Workplace Type

Hybrid if you live within 45 miles of our Emerald Isle, NC, or Independence, OH offices (Mon & Fri remote, Tue–Thu onsite). Otherwise, fully remote from one of the states we are registered in (AR, AZ, CO, CT, DE, FL, GA, ID, IL, KS, MI, MN, MO, MT, NC, NJ, NY, OH, OK, PA, SC, TN, TX, UT, WI, and WV).

Work Hours

Standard hours: 8:00 AM – 5:00 PM ET. We value collaboration during core business hours but offer flexibility where possible. 

Travel: Travel will be up to 10% to 15%.

Compensation: We offer a competitive base salary + commission and comprehensive benefits designed to support your well-being.

Perks & Benefits

Why You’ll Love Working Here

• Generous Paid Time Off: Start with 3 weeks of PTO in your first year and enjoy 4 weeks in year two.
• Give Back: Up to 20 hours of Volunteer Time Off (VTO) annually to support causes you care about.
• Summer Fridays: Half-day Fridays during the summer (schedule permitting) for extra sunshine time.
• Flexible Work Options: Hybrid schedule available for team members within 45 miles of the office.
• Comprehensive Health Coverage: Affordable medical, dental, and vision plans for you and your family.
• Retirement Savings: 6% 401(k) match after one year—fully vested from day one of eligibility.
• Office Perks: Stocked snacks, drinks, fancy coffee, and even a putting green to keep things fun.

About the Role

The Client Success Manager II - Parcel is an elevated individual contributor role that owns a more complex portfolio across our supply chain planning product suite, including a few clients that also have our parcel product suite. This role leads strategic reviews, drives multi-stakeholder adoption, proactively mitigates risk, and partners cross-functionally to deliver measurable business outcomes for clients. CSM II also mentors CSM I peers on workflows and best practices and raises the bar on renewal forecasting and data-driven account planning.  

What Your Day-to-Day Will Include

• Own an expanded book of business and act as the primary post-sale contact, deepening executive and day-to-day relationships to ensure retention and value realization with parcel division clients.
• Lead business reviews, on-site if applicable, with clear ROI storytelling, action logs, and follow-through, and coordinate cross-functional participation (Support, Product, Sales, Professional Services). 
• Drive adoption and outcomes by analyzing client usage and performance data weekly, and prescribing plays that improve KPIs and retention metrics.
• Proactively manage risk, build and execute mitigation plans, document, and escalate to keep client health on track.
• Coordinate with Support to review, track, and resolve open requests against SLAs (service level agreements) and close the loop with clients on outcomes and prevention steps.
• Route growth signals (cross-sell/upsell/referrals) to Sales for organically identified opportunities, following the identified handoff supporting business cases as needed.
• Forecast renewals with documented risk/opportunity notes and data-driven next steps, and maintain accurate CRM hygiene and cadence plans.
• Mentor CSM I peers by sharing talk tracks, templates, and workflow tips, and contribute to knowledge base and SOP improvements.
• Champion the client voice by synthesizing feedback and partnering with Product/Operations on enhancements and process improvements.
• Perform other duties needed to help drive our vision, fulfill our mission, and support our organization's values as assigned and needed.

What You Bring

• Bachelor’s degree preferred but not required.
• 3+ years in Client Success/Account Management or related role, supply-chain planning exposure (demand, purchasing, inventory) strongly preferred.
• Proven success owning a larger, more complex portfolio (e.g., multi-product, multi-stakeholder) with strong renewal and satisfaction results.
• Executive presence, communication, negotiation skills, and managing escalations. Excellent written and verbal communication skills.
• Organized, detail-oriented self-starter with strong problem-solving skills and the ability to influence authority.
• Proficiency in Microsoft applications, particularly Power BI, HubSpot, Jira, Confluence, or related software.
• SaaS experience is valued.

What We Will Love About You

• You want to be a part of something bigger than yourself
• You respect all people
• You are mature and thoughtful in how you express ideas; a strong verbal and written communicator.
• You hustle every day and understand the importance of urgency and owning your outcomes.
• You’re a leader and a teambuilder. 
• You’re goal-oriented and know how to influence others to move in a unified direction.

What We Value in You

Here at TransImpact, we know there’s a direct link between happy employees and happy customers, which together generate success for all of us. We believe that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reach their greatest potential.

We are very proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to commit to charity work and volunteering, and are allotted 20 hours of PTO time to support our communities.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa.

Candidates must be US-based and reside in one of the following states: AR, AZ, CO, CT, DE, FL, GA, ID, IL, KS, MI, MN, MO, MT, NC, NJ, NY, OH, OK, PA, SC, TN, TX, UT, WI, and WV

TransImpact is an affirmative action and equal opportunity employer (EOE). Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. TransImpact is committed to providing access, equal opportunity, and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact the Human Resource Department, 440-394-2206.

AI Disclosure: We use AI-assisted tools from LinkedIn and Paylocity to support recruiting tasks like resume searching and screening. These tools process information such as work history, education, skills, and interview responses, but they do not replace human judgment—final hiring decisions are made by people.  We follow all applicable laws, including Title VII and the ADA, and our AI tools are not used in ways that cause unlawful discrimination.  For questions about how your data is used or to request a reasonable accommodation, contact HR at careers@transimpact.com.

Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At TransImpact, recruiters only direct candidates to apply through our official career pages at www.transimpact.com/careers/jobs.
Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers. If you are unsure if a message is from TransImpact, please email careers@transimpact.com.

Important Notice to Recruitment Agencies: TransImpact partners exclusively with agencies on our Preferred Supplier List and does not accept unsolicited candidate submissions. Any candidates submitted without a formal assignment and signed agreement for a specific requisition, or outside of our defined recruitment process, will not be eligible for any placement fees—regardless of your standard terms and conditions. TransImpact will proactively engage agencies as needed and does not accept solicitation.