Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions—from dynamic scheduling and compliance to integrated payroll and real-time analytics—give providers the agility and intelligence needed to thrive in today’s healthcare environment.

As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care.

We’re driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long-term care.

"Summary: The Project Lead reports to the head of PMO and manages all phases of the implementation cycle for SmartLinx’s suite of workforce management applications. This includes project planning, analyzing and documenting customer business requirements, configuring the software to implement customer requirements, testing, educating both system administrators and end-users, and status reporting

Supervisory Responsibilities:

Oversees the timely execution of activities by resources assigned to a project.

Duties and Responsibilities:

Ensures projects are delivered on-time, on-budget.

Works directly with stakeholders, internal and external, to drive customer success and achievement of client business objectives.

Ensures adequate throughput of projects, not allowing projects to become stalled or road blocked.

Drives two-way accountability in project execution; ensures resources manage their assigned tasks effectively while ensuring that the customer fulfills requirements placed on them in the Statement of Work.

Identifies and evaluates project risks and develop strategies how to avoid/mitigate the risk or minimize the impact on the overall project.

Documents project progress, client interactions, and key decisions made to ensure there is an ongoing project and client history available.

Effectively facilities meetings, ensuring communication flows smoothly and objectives are consistently met.

Leads business process and functional requirements gathering sessions, ensuring a clear understanding of the customer’s needs are defined efficiently.

Configures the software to meet customer requirements.

Perform adjustments and customization to system configuration and reporting solutions.

Conduct independent testing and support end users during client-led testing

Manages projects to traditional measures such as profitability, and their assigned resources to billable and productive utilization.

Assesses and manages risk effectively, ensuring leadership is engaged to help manage clients as much as necessary but as little as possible.

Contributes to continuous improvement of the organization by owning components of the technology portfolio, services roadmap, and methodology.

Builds and maintains awareness of critical developments for the domains and industries within which SmartLinx Solutions operates.

Other duties, as assigned. 

Job Description

Plan, execute, and close technical projects, ensuring that projects are delivered on time and within scope and budget. Develop comprehensive project plans that define project scope, goals, timelines, resources, and deliverables. Work closely with stakeholders to gather technical requirements and define success criteria. Gather required end-user data to evaluate objectives, goals, and scope to create technical specifications. Identify and assess risks associated with technical projects and develop risk mitigation strategies and contingency plans. Oversee quality assurance processes to ensure the delivery of high-quality technical solutions and conduct regular quality reviews and testing activities. Maintain regular communication with stakeholders, providing updates on project progress, milestones, and technical considerations. Manage project budgets, track expenses, and ensure cost-effectiveness. Obtain necessary approvals for budget adjustments. Provide regular updates to executive leadership on technical milestones. Create and maintain technical documentation, including project plans, technical specifications, and user manuals. Recognized as subject matter expert and advanced individual contributor professional. Requires specialized skill set. Conducts highly complex work with full autonomy and extensive latitude for independent judgment. Typically requires a bachelor's or master's degree (or international equivalent) and 8+ years of relevant experience.  

Ability to work a hybrid remote work schedule based in Hackensack, NJ is a plus. 

Required Skills and Abilities

• Strong customer service skills required.
• Ability to direct, manage and motivate project team.
• Build and sustain effective communication with other roles/functional areas involved in the project.
• Excellent time management skills and ability to work under tight deadlines, often with time and resource constraints while providing adequate attention to detail.
• Proficiency in MS office applications. Ability to efficiently manipulate data using Excel both for internal usability and external presentation is a must.
• Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence and effectiveness in dealing with people.
• Ability to communicate technical information to nontechnical personnel
• Knowledge of relational database concepts and logic.
• Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness

Education & Experience:

• Minimum of a Bachelor's degree in Computer Science, Business Administration, related
• field, or commensurate experience.
• Experience in deployment of Payroll and/or workforce management systems.
• 4+ years experience with software deployments and knowledge of SDLC.
• Experience managing resource utilization, revenue, and project profitability.
• Prior experience with software delivery, training, and customer support.
• Experience in Microsoft T-SQL, ability to read and write SQL queries, a plus.
• Experience with Human Resources, Time & Attendance and Scheduling or similar software systems application is preferred

Smartlinx values and celebrates diversity, equity, inclusion and belonging and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being including remote environments as applicable, Medical, Dental, Vision, FSA & HSA, Life Insurance, Pet Insurance and 401(k). Join us and you’ll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.