Position Title: Program Manager
Program: Community Wellness Clinic (CWC)
Classification: Exempt, Full-Time
Salary: $70,000-$75,000 per year; Commensurate with experience
Summary and Range of Authority: Community Wellness Clinic, is based on a holistic approach to service delivery with an understanding that adults and older adults with serious mental illness can benefit from linkages to primary care physicians, access to non-traditional and culturally accepted healing communities, family and peer support, culturally appropriate education about mental illness and substance use, employment support services, and skill development. Under the direction of the Mental Health Director, Program Manager provides oversight and contract compliance of the program, while increasing visibility of the program in the community.
Essential Duties and Responsibilities:
- Oversees the delivery of adult mental health services, including ensuring compliance with all County and State regulations guiding the delivery of services, including those specified in the County of San Diego Organizational Provider Operations Handbook, and those requirements specified in UPAC’s contract with the County, including productivity and clinical outcome requirements
- Ensures compliance with Local, State and Federal regulations
- Hires, supervises, supports and evaluates clinical and administrative support staff, interns, trainees, and volunteers
- Supports overall service delivery needs of clinic, including providing triage and assessment of Walk-In appointments and crisis intervention services including assessment for voluntary or involuntary hospitalizations, if needed
- Organizes and leads staff meetings
- Updates and creates written policies and procedures, as needed
- Oversight of monthly expenditures and ensures that all bills, invoices, and timesheets are accurately submitted to Fiscal Department on a timely basis
- Facilitates quarterly Program Advisory Group (PAG) meetings
- Provides training to staff regarding County and State regulations as needed, including training on clinical documentation, electronic health record requirements, and cultural competence trainings
- Provides clinical supervision to interns and registered staff when Clinical Supervisor is unavailable
- Provides clinical and administrative supervision to paraprofessional staff when Lead Clinician is unavailable
- Provide training and support to Lead Clinician
- Conducts monthly multidisciplinary treatment team meetings
- Attend County-contracted mental health provider meetings and trainings
- Completes Quarterly Status Report and any other reports required by County
- Conducts regular quality assurance and improvement activities, including but not limited to internal medical record reviews
- Prepares for all program audits by State or County
- Develops annual cultural competence plan and supports the Comprehensive, Continuous, Integrated System of Care (CCISC)
- Ensures that program activities enhance wellness and recovery, including sub-groups of TAY and Older Adults
- Responsible for increasing agency’s visibility in key community meetings and outreach activities. This includes, but is not limited to, participation in community health fairs, meetings with other behavioral health providers, substance abuse providers, primary care clinics and community clinics
- Collaborates with primary care providers as needed, and ensures that clients are discharged accordingly to a primary care setting and/or lower level of care
- Develops collaborative relationships with faith-based organizations for expanding continuum of resources for clients
- Attends meetings of UPAC Program Managers and Supervisors as required.
- Other duties as assigned
Required Education, Certifications/Licenses and Language/Cultural Skills:
- Must have a valid license to practice psychotherapy with either the Board of Behavioral Sciences(LPCC, LCSW, LMFT) or Board of Psychology for a minimum of two years.
Minimum Experience and Qualifications Required:
- At least one-year experience in a supervisory or leadership role
- Knowledge of theory and practice of psychotherapy, as well as principles and practice of community mental health, including principles and practices as it relates to integrated behavioral health services.
- Must have a minimum of a year of experience with billing and documentation guidelines for Medi-Cal
- Understanding of cultural competency in the delivery of mental health services
- Understanding of the role of peer specialists in the promotion of mental health recovery
- Excellent organizational skills and attention to detail, ability to manage multiple tasks simultaneously, prioritize and successfully bring them to fruition
- Excellent communication, problem solving and conflict management skills
- Ability to maintain strict confidentiality with regard to sensitive or proprietary information or materials
- Ability to prepare written reports and records of services rendered
- Must demonstrate moderate level of computer literacy and experience using office productivity software (i.e. word processing, spreadsheet, database, and email programs)
- Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General
- Must pass background check (Live Scan Fingerprint).
- Must be able to drive (when needed) for business purposes to other program locations in San Diego County. If employee drives his/her personal automobile for UPAC business, employee must have valid California driver’s license and comprehensive automobile insurance coverage, as required by law.
Additional Preferred Education and/or Experience:
- Bilingual in Spanish
- Experience with Cerner (previously known as “Anasazi”) electronic health record system.
- Experience with dual-diagnosis programs and/or behavioral health integration.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spends approximately 70% of work time sitting and meeting with others or working at a desk and/or computer. Spends approximately 30% of work time standing or walking within the work area or outside the office at meetings and events, also bends, twists, stoops and reaches. Ability to communicate in writing and verbally. Regularly required to sit and talk or hear. Frequently is required to use hands to touch, handle or feel and reach with hands and arms. Occasionally lifts and/or moves up to 25 pounds. Working conditions are normal for an office environment and event venues. The noise level is usually moderate.