Database & Community Enrollment Specialist

Crisis Connections | Washington Recovery Helpline 

Full-Time | Remote in Washington State | $26.79/hr | Union Represented (OPEIU Local 8)

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Why This Role Matters

Every day, someone in Washington reaches out because they’re scared, overwhelmed, or unsure where to turn. Crisis Connections exists so that no one has to navigate those moments alone. By joining our team, you become part of a mission that directly strengthens the wellbeing and resilience of our communities.

As our services expand to support individuals transitioning from emergency rooms, EMS, and correctional facilities into life saving MOUD (Medication for Opioid Use Disorder) care, your work becomes a critical link in someone’s path to stability, recovery, and hope.

If you’re someone who finds meaning in systems that help people, who loves organizing information to make real-world impact, and who thrives in a collaborative, mission-driven environment — this is a place where your skills truly matter.

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About the Role

As the Database & Community Enrollment Specialist, you’ll be the backbone of our statewide MOUD and SUD resource system. You’ll ensure our database is accurate, accessible, and responsive to the needs of the people and providers who rely on it.

Your work will help ensure that when someone reaches out for help, we can connect them to the right care at the right time.

You will:

• Maintain and update statewide MOUD and Next-Day SUD appointment availability

• Build relationships with clinics and providers, especially in underserved regions

• Host and attend statewide provider meetings

• Run custom reports and analyze trends across calls, chats, emails, and searches

• Support system customization, testing, and implementation

• Maintain dashboards and perform regular quality assurance

• Collaborate closely with our Data Department and clinical MOUD team

• Respond to internal and external data requests

• Help shape the future of our expanding programs

This role blends data stewardship, community engagement, and process improvement — perfect for someone who loves both people and systems.

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Why You’ll Love Working Here

A mission that matters

Your work directly supports individuals navigating addiction, mental health challenges, and crisis. You help create smoother pathways to care — and that changes lives.

A culture that values you

We believe thriving employees create thriving communities. You’ll find a workplace that prioritizes equity, inclusion, and continual learning.

Benefits that support your wellbeing

• Excellent medical, dental, and vision coverage (including 100% employer-paid options)

• Generous PTO + 12 paid holidays

• Annual wage increases

• Flexible schedules

• ORCA transit discount

• Free parking

• Growth and advancement opportunities

• Weekly supervisor check-ins and self-care tools

• Voluntary benefits including disability, FSA, 403B, and gym classes

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What You Bring

• Strong Excel skills (80% proficiency required)

• A curious, creative, problem-solving mindset

• Excellent time management and communication

• Analytical thinking and attention to detail

• Ability to work collaboratively

• Preferred: experience with database queries, health & human services, SUD/MOUD resources, or taxonomy principles

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Equity & Inclusion

We serve a diverse community, and we believe our team should reflect that diversity.

We strongly encourage applications from BIPOC individuals, people with disabilities, LGBTQ+ community members, and those with lived experience relevant to our work.

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Technology Requirements

• High-speed internet (20 Mbps down / 10 Mbps up)

• Smartphone capable of MFA

• Completion of a computer skills and Excel assessment

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Be Part of Something Bigger

If you want a role where your attention to detail helps people access life-changing care…

If you want to work with a team that values compassion, innovation, and equity…

If you want your work to have purpose every single day…

We’d love to meet you.

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Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.

Microsoft Excel Assessment:

• This role requires strong Microsoft Excel skills, and prior experience with database administration. We'll test your Microsoft Excel skills by sending you a timed Assessment link to ensure you meet our minimum proficiency requirements for the role.

Technology Requirement:

• High speed internet, minimum 20mbps download and 10mpbs upload speeds.
• Smart phone with ability to download and use Multi-factor Authentication (MFA) application.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.