The position of the Branch Operations Officer is responsible for managing all aspects of branch operation and supporting the Regional Manager in customer retention and new business and relationship development.

Essential Functions:

• To provide an exceptional service experience, every time!
• Must have excellent communication and telephone skills.
• Provide leadership, training, and supervision to personnel within the department.
• Represents the Bank in community and civic functions.
• Provide positive leadership, training and supervision to personnel within assigned branch.
• Ensure service standards are met within assigned branch and the bank.
• Ensure that service issues are recognized and resolved in a timely manner.
• Ensure compliance with Bank policies and procedures.
• Inspect interior and exterior of branch daily to ensure a safe and well-maintained facility.
• Attain loan goals, achievement of quality performance objectives, and other goals as assigned through participation in sales management and officer call programs.
• Coach and train branch personnel to achieve incentive goals and increase referral activity.
• Ensure quarterly incentive goals are effectively communicated and achieved by branches.
• Coach employees in assigned region regularly to promote career development.
• Perform direct supervisory duties of branch staff and coordinate staff coverage within assigned area.
• Perform any and all duties within the branch as needed.
• Prepare or review employee performance appraisals.
• Prepare quarterly branch narratives for final approval by Regional Manager prior to Board submission.
• Approve loans for lenders in accordance with Loan Policy.
• Prepare loan packages for Regional Manager or Loan Committee review and close loans upon approval.
• Cultivate business and represent the bank at community events and through participation in civic organizations.
• Prepare and conduct or delegate branch sales meetings and staff meetings.
• Review and approve employee incentive forms monthly
• Perform Notary Public duties, as licensed.
• Attend meetings as required.
• Assist other branches as needed.
• Perform proper branch opening and closing procedures. Respond to alarms as needed.
• Other duties as assigned: Duties, responsibilities and activities may change at any time with or without notice, deemed necessary by Management.

• Banking experience is required 
• Must be a Notary Public 
• 2- or 4-year degree preferred
• This is a full-time position performed in a regular office environment, Monday through Saturday, Retail Branch Banking hours. Travel is required.