Job Summary:

The Title Clerk supports auction operations by processing vehicle title documentation accurately and in compliance with applicable state requirements. This role manages title intake, verification, tracking, and follow-up to ensure timely transfer of ownership and accurate documentation for sold vehicles. The Title Clerk serves as a key administrative support function by maintaining organized title records, coordinating with dealers and internal teams, and ensuring proper completion of title and registration-related paperwork.

Duties/Responsibilities:

• Processes vehicle titles and related ownership documents in accordance with state DMV regulations and company policies.
• Reviews title documentation for accuracy and completeness, including required signatures, lien releases, and supporting paperwork.
• Tracks title status and maintains accurate logs to ensure timely completion and delivery of title documents.
• Communicates with dealers, consignors, and internal teams to resolve title issues, missing documents, and required corrections.
• Prepares title-related paperwork for vehicle sales, including reassignment forms and supporting transaction documentation.
• Files, scans, and maintains organized electronic and physical title records in accordance with retention requirements.
• Supports auction sale-day operations by assisting with paperwork flow and documentation processing as assigned.
• Coordinates with Accounting or Billing teams to ensure title processing aligns with payment confirmation and transaction completion requirements.
• Maintains confidentiality and accuracy when handling sensitive customer and vehicle ownership information.
• Performs other duties as assigned.

Required Skills/Abilities:

• Demonstrates strong attention to detail and accuracy in document processing and recordkeeping.
• Applies strong organizational skills and ability to manage multiple priorities with deadlines.
• Communicates clearly and professionally with dealers, internal departments, and external agencies.
• Demonstrates working knowledge of vehicle title documentation requirements and lien release processes.
• Uses sound judgment in identifying discrepancies and escalating concerns appropriately.
• Maintains confidentiality and professionalism when handling sensitive ownership documents and customer data.
• Demonstrates proficiency with office technology, including scanning, document management, and data entry systems.
• Uses Microsoft Office tools (Outlook, Excel, Word) proficiently.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree preferred.
• At least 1 year of administrative, clerical, or documentation processing experience.
• Experience working with vehicle titles, DMV documents, auctions, dealerships, or automotive finance preferred.
• Data entry or document tracking experience preferred.

Physical Requirements:

• Ability to remain in a stationary position and work at a computer for extended periods.
• Ability to handle physical files, paperwork, and scanning tasks routinely.
• Ability to communicate effectively in person, over the phone, and electronically.
• Ability to perform essential job duties with or without reasonable accommodation.

Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.