The Lead Contract Operations Specialist is responsible for overseeing operational activities for assigned client projects, supervising Project Operations Specialists, supporting document development, assisting with recruitment email campaigns, and delivering team training. The position applies a collaborative, team-based approach to resolve contract and customer service matters while ensuring achievement of productivity targets established in accordance with project protocols.

*This position is contingent upon contract award*

Responsibilities:

• Assist with creating contracts
• Assist with large recruitment email campaigns
• Assist Project Operations Manager with creating Network Development build project-specific protocols and processes
• Lead and coach team members on the projects assigned to them
• Monitor productivity metrics defined by Project Operations Manager and/or Project Operations Supervisor to meet client deliverables
• Train team on project specific protocols and tasks
• Reconcile large groups, facilities, hospital contracts and rosters to database
• Provide Q&A oversight and identify and correct errors by daily review of database reports
• Prepare and send final contract shipments to client
• Oversee any project specific inboxes and process everything received

• Bachelor’s Degree and 4 years of relevant experience or experience in lieu of degree
• Experience managing preferred 
• Strong attention to detail
• Must work collaboratively across various teams
• Must be able to adjust to quickly changing priorities
• Strong written and oral communication skills required