Why is this a great job? (From the hiring manager) 

The Clinical Transformation Associate Director will lead LPHI’s pioneering work with primary care clinics, federally qualified health centers (FQHCs), hospitals, primary care associations, and other health system partners in Louisiana and across the Gulf Coast. This position is an exciting career opportunity to be at the cutting edge of clinical transformation efforts with a focus on amplifying resilience strategies within clinical walls. It combines LPHI’s passion for supporting others in learning, while strengthening organizations’ capacities in providing strong public health supports.

ABOUT LPHI
The Louisiana Public Health Institute (LPHI) is a statewide, non-profit organization that has been promoting the health and well-being of Louisianians since 1997. Our 100+ employees work alongside 500+ partner organizations at the local, state, and national levels to leverage our broad expertise in public health to achieve our mission of ensuring that everyone has fair and just opportunities to be healthy and well.
Our strategic plan priority areas include Racial Justice and Health Equity, Partnerships and Collaboration, A Healthier Louisiana, and A Thriving Organization. To learn more, visit lphi.org.

POSITION DETAILS

Job Title: Associate Director
Salary: $96,000 – 118,000 (Manager 2)

• Salary is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons

Work Schedule: 40-hour work week

• LPHI offers traditional (M-F, 8 am-5 pm), flexible (for example, M-F 10 am-7pm), and compressed work schedules (for example, M-Th 8 am-7 pm). Schedule details finalized between employee and manager. 

Location: This is a hybrid position with occasional (<20%) travel required

• LPHI maintains an office in New Orleans if the employee prefers to be hybrid or full-time in-office
• LPHI has a limited geographic footprint and Louisiana and Gulf State candidates are preferred

Team: Capacity Building 

Reports To: Chief Program Officer

Supervises: Clinical Transformation Program Manager, Clinical Transformation Program Coordinator 

Primary Relationships: The Clinical Transformation Associate Director will work with a variety of internal and external partners across Louisiana, the Gulf South and Nationally. Internally, the Associate Director should expect to work closely with Strategic Initiatives, Communications, Monitoring Evaluation and Learning (MEL) and Health Systems Research (HSR) teams on project development and implementation. Additionally, the Associate Director will work with the organization’s finance team and Chiefs team and serves as a member of the leadership team. Externally, the Associate Director is expected to build and maintain relationships with partners, funders, and contractors at the national, regional, state, and local levels.

Benefits:

• LPHI contributes 7% of pre-tax salary to employee 401k per pay period regardless of employee contribution, after six continuous months of employment
• 100% paid premiums for employee health (Core plan), dental, long and short term disability, term life insurance beginning on the first day of the month following full-time employment
• 100% paid Employee Assistance Program
• 100% paid parking at 601 Tchoupitoulas Parking Garage
• Traditional, flexible, or compressed work schedules
• Resources committed to professional development
• Holidays, Vacation and Sick Days:
• 15+ paid holidays per year that includes Thanksgiving Break (Wednesday-Friday) and Winter Break (Christmas Eve – January 1)
• 10 vacation days accrued per year, years 0-2
• 15 vacation days accrued per year, years 3-5
• 20 vacation days accrued per year, year 6+ 
• 3 personal days
• 1 floating holiday (employee’s choice)
• 12 sick days

*Benefits are subject to change

ABOUT THE POSITION

A successful candidate will thrive in a team environment, can proactively anticipate and manage challenges, and be a self-starter with strong abilities to manage multiple responsibilities and prioritize appropriately. Key attributes of a successful candidate may include:

• Experience working with executives in hospital systems, public health departments, and payer organizations is preferred.
• Understanding of the use of information technology for quality improvement, appreciation of the value of data analytics, and commitment to patient-centered approaches.
• Understanding of the reimbursement environment for primary care and challenges faced by the safety net healthcare organizations is preferred.
• Advanced skills in building and nurturing community collaboration around quality improvement and population health management and consensus among health care provider organizations
• In-depth knowledge of population health management concepts including accountable care, care coordination/transitions of care, health information exchange, chronic disease registries, clinical decision support systems, and value-based payment models
• Demonstrated skills in clinical quality improvement strategies and practice facilitation methods for primary care/patient-centered medical home requirements, EMR adoption, and revenue cycle management in primary care settings.
• Understanding of FQHC business functions and ability to advance quality priorities

The Clinical Transformation Associate Director will ensure quality, timely delivery of project objectives under large, complex multi-year initiatives and serve as a clinical transformation subject matter expert for other portfolios and projects across LPHI. The Associate Director leads the portfolio strategy and business development in close collaboration with the Chiefs Team, other LPHI departments and shared services teams in addition to clients and funders to ensure services meet or exceed contractual obligations, partner expectations, and professional standards.

At the organizational level, the Associate Director contributes to programmatic and organizational sustainability and growth by establishing a strategic vision, identifying new business opportunities, leading and/or contributing to proposals and scopes of work for new business, sharing lessons learned and insights to promote LPHI as a thought leader, and finding ways to provide professional development on training, capacity building, collaborative learning and action for staff. 

Primary Duties and Responsibilities 

Administration

• Provide definition and oversight of individual project's scope, financial planning, staffing needs and functional assignments, and overall timeline of projects.
• Project leadership, including coordination with internal and external parties, and clear communication of goals, objectives, and strategic context.
• Oversight and/or direct delivery of high-impact, multi-modal training and technical assistance (T/TA) that aligns with the primary audience, scope and budget of the individual initiative; T/TA to generally include tools and toolkits, trainings (virtual and in person), ad hoc consultation and ongoing coaching.
• Direct and oversee project monitoring and evaluation, including data analysis and interpretation.
• Task supervision of other staff and/or oversight of external consultants and contracts; may include supervision of and professional development support for other staff members.
• Relationship management with relevant funders and other project stakeholders and oversight of reports.
• Financial monitoring and stewardship of LPHI’ resources, including development and oversight of budgets.
• Consistent and proactive communication with CPO and senior leadership regarding project activities including, but not limited to, progress on deliverables, subcontract management, financial reports, implementation challenges and mitigation strategies, and potential new opportunities.
• Business development, including writing for proposals and participation in discrete areas of strategic planning and outreach.
• Contribution of subject matter expertise to development of tools and resources, presentations, written documents, and strategic plans.
• Public speaking at conferences, learning communities, webinars, and key business meetings that facilitate LPHI’s organizational positioning.
• Other activities aligned with the priorities and day-to-day activities of the organization and department including but not limited to, participating in department and all staff meetings, travel on behalf of LPHI as needed, and carrying out other duties as assigned.

Team Development

• Effectively lead, supervise, coach, and develop individuals and teams, including goals development, talent management, professional development, and performance assessment.
• Work with staff and teams to recruit, supervise, and manage a diverse team of public health professionals.
• Create a team culture that fosters innovation, learning, and open communication and encourages staff to embody LPHI’s values.
• Cultivate strong partnerships internally with colleagues to foster cross department collaboration.

Project Implementation

• Serve as the point of accountability for quality, timely delivery of all project and departmental objectives.
• Lead and inspire communication and collaboration across internal teams to gain an understanding of internal assets, to broaden perspective, and to continue to grow and learn at LPHI to strengthen teams’ project management skills and deliverables.
• Oversee and provide capacity building to external partners and internal staff.
• Demonstrate how current and future projects support broader organizational strategic priorities.
• Elevate risks and opportunities to fellow leaders to collectively address and advance solutions. 
• Effectively manage funders and contractors, and support staff in doing the same.
• Develop, engage, and maintain strong relationships with partners and key leaders, including clients, government agencies, community leaders and residents.
• Direct and lead projects as needed and/or appropriate. Provide project management support when necessary.
• Provide insight and guidance to help project teams address challenges and barriers, and support and ensure continuous quality improvement activities.
• Guide and assist teams with project planning, decision-making, implementation, and evaluation.
• Build and maintain knowledge of significant trends and developments in public health topics, capacity building programs and projects, effective training and training institutes, including implications for policy.
• Ensure dissemination of department work and work products externally and within the organization in collaboration with project teams and LPHI’s Communications Team.
• Participate as a member of LPHI’s Leadership Team and other organization-wide activities as needed.

Business Development

• Develop and monitor funding development goals to sustain and grow portfolio of work in support of strategic priorities.
• Contribute to reporting and communications both internally and externally on global goals.
• Lead strategic planning for the department in alignment and collaboration with other LPHI efforts that will leverage department and organizational assets to further LPHI’s mission.
• Work with Strategic Initiatives team, directors, and senior leadership to identify, assess, and pursue business development opportunities.
• Lead and/or contribute to proposals and scopes of work for new business.
• Build the capacity of the team to take on new business development activities.
• Utilize existing development mechanisms, including standard operating procedures, grant seeking software, and related; and inspire, promote and hold team accountable to utilize existing processes and resources.

Perform other duties as assigned.

ABOUT YOU

Position Requirements

• Master’s degree in public health, health care administration, informatics, or other related field preferred
• At least 6 years of relevant work experience and preferred 4 years of management experience or demonstrated experience leading people, teams, or complex projects.
• Experience designing and implementing complex projects for cross-functional project teams, successfully implementing projects, and producing high-quality, timely deliverables
• Direct experience working with clinical and/or population health teams on health IT or data initiatives
• Demonstrated skillset in communicating complex technical concepts and information in a clear and concrete way for diverse audiences through verbal, written, and visual formats
• Experience facilitating and managing health care partnerships and engagement processes (e.g., health information exchange networks, clinically integrated networks, community health partnerships)
• Experience with technical project management and demonstrated knowledge of data sharing standards and methods, clinical data types and standards, and health IT landscape
• Experience with budget management and negotiation
• Experience with developing proposals and managing grant programs

Skills, Knowledge, and Abilities 

• Care deeply and is committed to LPHI’s Strategic Plan Priorities, Mission, Vision, and Values with the ability to demonstrate LPHI’s core competencies.
• Ability to exercise discretion and diplomacy, especially in complex and confidential situations.
• Ability to maintain professionalism at all times.
• Strong knowledge of industry standards, best practices, regulatory requirements, and employment law.
• Strong interpersonal skills and ability to work collaboratively and effectively on a team and with internal and external partners and diverse partners.
• Organized and results-oriented with a high attention to detail, ability to multi-task, and meet deadlines.
• Exceptional written, oral, and interpersonal skills demonstrating a high degree of emotional intelligence.
• Project and budget management experience.
• High-level proficiency in Microsoft Office: Word, Excel, Outlook, PowerPoin.t
• Ability to travel up to 10%.
• Ability to work and manage effectively in a matrix environment including working with teams and teams of teams in order to extrapolate plans and create results through critical thinking and exercising sound judgment.
• Ability to model and inspire authentic leadership; and coach, manage and develop team members.
• Ability to makes others feel able to discuss sensitive issues without fear. A naturally empathetic leader who inspires trust among employees.
• Demonstrated learning orientation and engages in professional development activities to improve job-related skills and knowledge.
• Ability to champion and manage change.
• Demonstrated ability to deliver with excellent quality and impact.
• Proven ability to anticipate needs and problem-solve.
• Outstanding organizational skills, ability to be flexible, and demonstrate resourcefulness with demonstrated resourcefulness in setting priorities.
• Ability to effectively present information and respond to high-level inquiries from LPHI’s senior leadership team, staff, community partners, partners, and members of the community.
• Proficient in Microsoft Office Suite (including Word, Excel, PowerPoint) and Microsoft Outlook.

Your Impact at LPHI
The work you do at LPHI supports the organization’s ability to operate effectively and serve its mission. Your role contributes to how work gets done across teams—helping ensure efforts are organized, responsive, and aligned to organizational priorities that improve and advance health equity. 

We value collaboration, respect for lived experience, and continuous learning, and we strive to create an environment where every team member can contribute fully to advancing Health Equity, strengthening Partnerships and Collaboration, building a Healthier Louisiana, and supporting a Thriving Organization. 

How We Work

Work Environment & Physical Considerations: 

We operate in a flexible work environment that includes both hybrid and fully remote roles, depending on position responsibilities and organizational needs. Our approach emphasizes trust, accountability, collaboration, and clear outcomes.

In all roles, employees can expect:

• Clear goals, priorities, and performance expectations
• Regular communication with supervisors and colleagues to support alignment and progress
• Thoughtful use of technology to enable effective collaboration and productivity
• Shared responsibility for maintaining a consistent organizational voice and upholding our values

Some positions require a hybrid schedule, with periodic onsite presence to support collaboration, relationship-building, and key meetings. Other positions are designated as fully remote. Work arrangements are determined by role requirements and may evolve over time based on operational needs.

Americans with Disabilities Act (ADA) Statement: Louisiana Public Health Institute is committed to accessibility and inclusion by providing reasonable accommodations and, when appropriate, flexible work arrangements, for qualified individuals with disabilities to support the job application process and performance of essential job functions consistent with applicable laws and organizational requirements. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@lphi.org. 

Equal Employment Opportunity (EEO) Statement: Louisiana Public Health Institute is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of actual or perceived race (including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. All qualified applicants will receive consideration for employment without regard to any of these factors.

*As with all positions at LPHI, this position is funded through grant and/or contract funding, which is renewed under the provisions of the grantor of the contract. Positions are contingent upon the continuation of grant/contract funding.