Job Summary: 

• The Vice President of Client Services is a senior leadership role responsible for the day-to-day operations, performance, execution and client outcomes of Stirista’s Client Services organization. A hands-on operational leader and strategic marketer, the VP of Client Services leads the team while actively engaging in key client relationships, guiding complex engagements, and resolving critical issues. This role ensures high-quality, data-driven marketing solutions and a value-focused client experience. The VP partners cross-functionally to align client strategy, improve delivery, and strengthen the end-to-end client experience while nurturing high-performing teams, balancing client and Stirista business objectives.

Duties/Responsibilities: 

•  Lead the day-to day operations of the client services team, including Managers, Team Leads, Specialists and Coordinators. 
• Own and ensure successful execution of client engagements across data, acquisition email, digital media, CDP, and Analytics offerings, through the entire account lifecycle from sales handoff, to onboarding, to day-to-day project management and monthly/quarterly business reviews. 
• Monitor client portfolio for account health and proactively address risks, gaps, and opportunities. Ensure clients perceive the value of their Stirista engagement, guiding thoughtful, insight-driven recommendations aligned with client business goals. 
• Act as executive sponsor and senior lead on key client accounts, responsible for proactively building and maintaining relationships with key client stakeholders, acting as a trusted advisor and escalation point for sensitive issues. 
• Provide leadership and decision making on complex client situations, balancing team, client, and company business objectives. 
• Coach, develop and mentor Client Service team members, fostering a culture of accountability, collaboration, engagement and development.
• Drive accountability for client outcomes, including loyalty, retention, expansion and cross departmental delivery optimization. Partner with Growth/Sales teams to support renewals, up-sell, cross-sell opportunities. 
• Serve as a subject matter expert for digital marketing and data-driven audience targeting, providing strategic guidance to the team on client recommendations. Elevate the quality and consistency of strategic thinking across the org. 
• Partner with internal departments to optimize processes, systems, and employee behaviors to prevent and resolve issues impacting the client experience. Required Skills/Abilities: 
• Outstanding verbal and written communication skills, adept at both high-level strategic discussions and detailed operational guidance. 
•  Excellent interpersonal and negotiation skills, particularly in aligning internal teams and external clients towards shared success. 
• Demonstrated ability to lead, mentor, and develop high-performing client service teams, fostering a culture of continuous improvement. 
• Excellent organizational skills and attention to detail, particularly in process optimization, ensuring efficient client onboarding, support, and review cycles. 
• Strong time management skills with a proven ability to manage competing priorities and meet critical client deadlines. 
•  Strong analytical and problem-solving skills, with a focus on identifying root causes of client issues and implementing scalable solutions. 
• Ability to function exceptionally well in a high-paced environment with multiple demands, shifting priorities, ambiguity, and rapid change. 
• Solid understanding of data-driven marketing concepts and how Stirista's OMNA Identity Graph creates value for clients. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Ability to act with integrity, professionalism, and confidentiality.

Education and Experience: 

• 10+ years of experience in client services, account management or marketing strategy within a data, marketing, advertising environment or related leadership role. 
• 5+ years leading teams in a client-facing environment. 
• Bachelor's degree in Business, Marketing, or a related fi eld preferred. 
• Strong understanding of marketing and martech principles and strategies. 
• Track record of managing complex client relationships and resolving high-stakes situations.
• Experience leading and developing high-performing teams. 
• Analytical and problem-solving skills. 
• Excellent communication skills and executive presence. 
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in acquisition/prospect marketing, third-party data/audiences, digital media is a plus. 
• Experience with high-touch, low volume CS models or in a managed service-focused organization is a plus.

Stirista Culture 

At Stirista, we foster a collaborative and inclusive environment where innovation and teamwork are highly valued. We are committed to employee growth and development and believe in recognizing and rewarding hard work.

Our Mission is to help marketers generate revenue with our identity-level data. As marketers ourselves, we know that one-size-fi ts-all solutions and decayed data don’t work, so we built our modular and real-time OMNA Identity Graph from the ground up to arm you with marketing data that actually works. 

Vision: We remove common roadblocks to help companies acquire, retain, and activate customers effectively, efficiently, and ethically. We believe in a fun, vibrant environment where our unmatched teamwork leads to better innovation for our clients. Values : At the heart of our company culture, we encourage every team member to make a STIR . 

This means setting ambitious goals, embracing adaptability, fostering optimism, and maintaining the utmost respect and integrity. 

Strive – Push for progress. We work toward excellence with focus, energy, and a drive to improve every day. 

Think – Stay open . We adapt, challenge assumptions, and approach change with curiosity, not resistance. 

Inspire – Lead with belief. We bring positivity into the room, build momentum, and help others see what’s possible. 

Rally - Show respect. We back each other, listen well, and build strong, trusted relationships that last.

Compensation and Benefits 

The estimated salary range for this role is $150,000 - $175,000. At Stirista, we provide a good faith estimate of the pay range for this position. The final salary offer for this position will be uniquely determined by the combination of candidate's work location, specialized skills and seniority, and a review of internal salary benchmarks to ensure fair and competitive pay. Our total rewards package includes comprehensive medical/dental/vision insurance, 401K matching, Flexible Time Off Policy and paid parental leave.
Stirista does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements: 

Prolonged periods of sitting at a desk and working on a computer. 

Must be able to lift up-to 15 pounds at times. 

Ability to adhere to the company's hybrid work policy. This position requires a minimum of three days per week in one of our offices for employees residing within a 30-mile radius of the following locations: San Antonio, TX (HQ), Manhattan, NY, Hauppauge, NY, Boston, MA, or Pompano Beach, FL.  

Remote workers must reside in one of the following states: TX, FL, MA, NY, CO, CT, IA, IL, ME, MD, MN, NC, NJ, OR, PA, RI, SC, VA or WI.