Duties and Responsibilities:

The Service Coordinator is responsible for helping residents achieve their highest individual level of independence by ensuring completion of assessments and plans, monitoring progress and making referrals to social support services in the community. The position maintains collaborative relationships with agencies and service providers in the community and maintains an up-to-date directory of services for use by staff and residents. The Service Coordinator educates residents on service availability, application procedures, client rights, etc., while providing advocacy as appropriate. In addition, the incumbent assists the residents in building support networks with other residents, family and friends. Office hours are flexible but consistent.

Bachelor’s degree in a human service field is preferred. However, individuals without a degree, but with appropriate work experience, may be considered. Other combinations of education and experience will be evaluated on an individual basis. There are specific HUD training requirements that must be completed within one year of hire and the position requires 12 hours of on-going education annually.

The successful applicant will have extensive knowledge and understanding of the barriers faced by the elderly, and the ability to communicate effectively about sensitive personal issues. The Service Coordinator should have knowledge of evidence-based approaches in the field of case management for the elderly and the ability to write clear and accurate case notes. In addition, the successful candidate will have knowledge of community programs and services, and the associated referral processes.

Must be bondable and insurable.