JOB FUNCTION:

Assists in overseeing staff, floor presentation, service and operations. Responsible for providing exceptional customer service and promoting sales and services in the Softlines Department.

ESSENTIAL FUNCTIONS:

1. Performs UBS customer service expectations as required
2. Works with the Marketing Department to help plan for promotional and sale campaigns.
3. Proposes new ideas to help promote University Book Store merchandise.
4. Communicates effectively with customers, management, supervisor, and staff.
5. Assists with maintaining counter and sales floor presentation.
6. Oversees all Sales Associate’s daily functions.
7. Ensures teamwork enthusiasm and commitment at optimum levels of customer service, sales, organization and professionalism.
8. Coordinates staffing in the department to maintain sales floor operations.
9. Assists with training, coaching, and developing staff.  
10. Offers feedback to supervisor to assists with employee performance appraisals. While provides daily feedback to employees.
11. Store opening/closing duties along with weekend floor supervisor duties.
12. Maintains sales floor security
13. Ensures merchandise is in stock, priced correctly and displayed according to guidelines.
14. Ensures coordination of transfers between stores.
15. Performs all additional duties as assigned.

ADDITIONAL RESPONSIBILITIES:

1. Assist with maintaining Floor Order Sheets.
2. Works with buyers on pricing, scanning and product issues.
3. Operates cash register to accurately record purchases, completing transactions according to company procedures.
4. Assists in maintaining inventory records as directed by the Supervisor and Department Manager, including counting items, data entry, and verifying and recording information.

QUALIFICATIONS:

• Excellent sales and organization skills.
• Ability to multitask. 
• Strong verbal and written communication skills required.  
• Ability to work independently as well as in a team environment.  
• Excellent customer service skills.