The Cash Flow Guardian 

Do you get a quiet thrill when an aging bucket shrinks and the cash hits the bank? Do you have a knack for turning uncomfortable conversations into resolved balances — without burning the relationship? Do you go unusually above and beyond to keep your portfolio clean and your customers feeling respected? Do you love working with people while also holding them accountable? If so, keep reading… 

The team at RTA is looking for an AR / Collections Specialist. This role owns a high-volume receivables portfolio — roughly 1,000 customers and ~500 open invoices at any given time — and is responsible for driving timely collections, resolving disputes, and keeping cash flowing. You’ll report directly to the Controller and work inside a fast-moving SaaS company that treats AR not as a back-office function, but as a critical driver of business health. This position plays a key part in not only the success of our company, but ultimately in the success of our clients. 

What We’re Looking For 

In general, someone who: 

• Feels at home being a member of a healthy team. This means they aren’t afraid to mix it up or be held accountable by the team and they are willing to hold others accountable as well. People with trust issues and insecurity need not apply. No, seriously. 
• Passionately cares about our clients and helping them be more successful. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day. 
• Thinks of themselves less, while not thinking less of themselves. They are other-centric and compassionate. 
• Is willing to lift boxes, clean floors, and hold doors — and more importantly, sees a problem and digs in to help find a solution. Whatever it takes to get something done. 
• Loves to read, learn, grow, and stretch themselves. Bonus points for each book you’ve read by Patrick Lencioni. 
• Is constantly looking for more: more to learn, more to do, and more opportunity. 

Specifically for this job, someone who: 

• Can manage a large, active portfolio without dropping a single ball. ~500 open invoices means you need systems, discipline, and serious follow-through. 
• Communicates with confidence and professionalism — firm enough to collect, human enough to keep the relationship intact. 
• Understands that every dollar collected isn’t just a number — it’s fuel that keeps the company running and the mission moving forward. 
• Is comfortable working in QuickBooks Online (QBO), and ideally has experience with Maxio and HubSpot. 
• Knows how to investigate and own a dispute from start to finish, including working cross-functionally to find root causes. 
• Is accountable to outcomes, not just activity. We care about DSO, aging buckets, and cash in the door — not just that you sent a bunch of emails. 
• Has experience collecting from and communicating with government agencies. Our customers operate school districts, municipal fleets, and public transit systems — understanding how government procurement and payment cycles work is a real advantage here. 

Does this sound like you? Let’s talk! 

Key Results Areas (aka the Job Outcomes) 

• Consistent, proactive follow-up across the full portfolio — every customer, every week. 
• Steady reduction in aging buckets (60/90/120+ days). 
• DSO is tracked, reported, and trending in the right direction. 
• Disputes are resolved quickly, with root causes addressed — not just patched. 
• Promise-to-pay commitments are documented and followed through on. 
• Accurate, timely cash posting and account reconciliation. 
• The Controller has full visibility into AR health without having to chase for updates. 

Feeling confident that this is in your wheelhouse? Let’s put that to the test! 

What You’ll Actually Be Doing 

Collections & Cash Flow 

• Own and manage a portfolio of open receivables across ~1,000 customers 
• Maintain a consistent, proactive follow-up cadence on outstanding balances 
• Track and follow through on all promise-to-pay commitments 
• Drive resolution of past-due accounts with professionalism and urgency 
• Post cash receipts accurately and on time 

Customer Communication 

• Serve as the primary point of contact for billing questions and account inquiries 
• Communicate clearly and professionally — balance firmness with relationship preservation 
• Escalate appropriately when accounts require leadership involvement 

Dispute Resolution 

• Investigate and resolve invoice disputes end-to-end 
• Partner cross-functionally with Sales, Customer Success, and Finance to get to root causes 
• Document dispute resolutions clearly to prevent recurrence 

Systems & Reporting 

• Work daily within QuickBooks Online (QBO), Maxio, and HubSpot 
• Keep accurate notes, account records, and follow-up tracking 
• Provide weekly AR and collections reporting to the Controller 
• Track DSO, aging, and collections effectiveness metrics 
• Support cash application and account reconciliation as needed 

What You Bring 

• 2–5+ years of AR/Collections experience (SaaS or tech environment preferred) 
• Prior experience collecting from government agencies or public sector customers — preferred 
• Demonstrated ability to manage a high-volume portfolio with strong follow-through 
• Experience with QuickBooks Online (QBO) — required 
• Experience with Maxio and/or HubSpot — preferred 
• Strong organizational skills and obsessive attention to detail 
• Excellent written and verbal communication — you know how to be firm without being cold 
• A humble, hungry, and smart approach to your work — team-first, proactive, good judgment 

The Bottom Line 

You’ve made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around collections follow-through, cash flow ownership, and keeping customer relationships intact while driving results. 

Total compensation for the role is between $45k and $60k, depending on experience. This is a full-time, fully remote role. 

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. This is a fully remote role.

Physical & Work Requirements

• Ability to sit or stand for extended periods 
• Ability to work at a computer for prolonged periods 
• Ability to travel up to 10% based on business needs

Why Top Talent Chooses RTA

We invest in our people - period.

• 401(k) + 6% Safe Harbor match (100% vested day one)
• Cigna PPO or HSA options with company contributions ($780–$1,950/year)
• Garner Health (HRA): up to $1,000 individual / $2,000 family
• Wellness rewards up to $350/year
• Virtual care + mental health support when you need it
• Access to legal plans, ID theft, EAP, STD & LTD benefits

…and more perks and discounts designed to support you.

The part we’re most proud of

• 99% of employees say RTA is a Great Place to Work - Great Place to Work Certified (3 years running)
• We are an AI-forward company — we build for the future

Big growth. Real benefits. Strong culture. A team that actually delivers.

If all of this sounds like you, and your type of company, then click apply! Seriously, we've asked you five times, and you are still reading. Maybe you're just thorough — and honestly, that's exactly what we need in this role. Now stop reading and start applying. We'll bring the desserts.

Reasonable Accommodation

RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please let us know.

Equal Employment Opportunity

RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Requirements

We cannot accept any student visas or provide sponsorship at this time.