The General Manager is responsible for leading all aspects of operations at Hilton DFW Lakes, a

397-room full-service hotel and conference center. This role drives overall hotel performance

through strategic revenue generation, cost control, guest satisfaction, and team development,

while maintaining the integrity of the asset and Hilton brand standards.

As a leader within Avion Hospitality, the General Manager is expected to embody and promote a

culture grounded in trust, transparency, and results—fostering an environment where teams are

empowered, communication is open, and performance expectations are clear and measurable.

KEY RESPONSIBILITIES

Strategic Leadership & Financial Performance

• Lead all aspects of hotel operations to achieve profitability, revenue growth, and operational

excellence.

• Own full P&L; performance with focus on GOP growth, labor productivity, and flow-through

optimization.

• Lead weekly forecasting, pace reporting, and comp set positioning to outperform market

competitors.

• Partner with ownership on capital planning, asset enhancements, and long-term strategic

initiatives.

EXPERIENCE & EDUCATION

• Prior General Manager experience required, preferably in a large full-service or conference

hotel.

• 6+ years of progressive hotel leadership experience.

• Strong group sales, catering, and revenue strategy background.

• Experience in airport or corporate-driven markets preferred.

• Bachelor’s degree preferred.

IDEAL CANDIDATE PROFILE

• Proven GM experience in a large, complex hotel.

• Strong financial and operational leadership.

• Demonstrated ability to drive top-line and bottom-line performance.

• Aligned with Avion’s values of trust, transparency, and results.

ADDITIONAL INFORMATION

This job description is not intended to be all-inclusive. Responsibilities may evolve based on

business needs.

Sales, Revenue & Market Positioning

• Position the hotel as a premier DFW conference destination, optimizing group, corporate, and

leisure demand.

• Drive group strategy including base business, in-year pickup, and shoulder night optimization.

• Maximize total revenue across Rooms, Food & Beverage, and Catering.

• Leverage airport proximity and key local demand generators to drive occupancy, ADR, and

total revenue.

Conference & Event Operations

• Oversee a high-volume conference operation (~63,000+ sq. ft. of meeting space) with strong

focus on execution, client satisfaction, and repeat business.

• Collaborate closely with Conference Services and Sales teams to ensure seamless group

execution.

Food & Beverage Leadership

• Direct multi-outlet Food & Beverage and banquet operations.  

• Drive profitability, service excellence, and strong catering margins.

Guest Experience & Brand Standards

• Deliver an elevated guest experience across a full-service hotel environment, including

indoor/outdoor pool and campus-style layout, while maintaining Hilton brand standards.

• Maintain a visible leadership presence throughout the property.

Team Leadership & Culture

• Lead a cross-functional leadership team across Rooms, F&B;, Engineering, Finance,

Revenue, Events, and Sales.

• Foster a culture rooted in trust, transparency, and results.

• Promote accountability, communication, and development.

Community & Industry Engagement

• Represent the hotel within the DFW business community.

• Build relationships with key clients and partners.