Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Event Service Manager.

About this Location:

This position is located at the Embassy Suites by Hilton Convention Center in Las Vegas, NV. We are right in the middle of the action! Our hotel is perfectly situated next to the Las Vegas Convention Center and just three miles from Harry Reid International Airport. With the monorail just steps away and world-class entertainment, dining, and shopping minutes from our door, you’ll be working in the heart of all that Las Vegas has to offer.

Why do we need you? 

The Event Service Manager’s primary role will be servicing group and events, to include the Catering and Banquet Food and Beverage department. Duties include contract detail execution, processing room list and assisting with room block management, menu planning, agenda setting, hotel planning services, and payment collection.

What you will do:

1. Coordinate and execute all requirements for various conference groups booked by the Sales and Catering Departments.
2. Responsible for establishing communication with group contacts throughout the booking process and enforcing the terms of sales contract and guiding meeting planners through the planning process at the outset of all events, ultimately ensuring their satisfaction.
3. Communicates the needs and expectations of the client with all departments in the hotel.
4. Ensures successful execution of groups, beyond the clients’ satisfaction.
5. Makes presence known to customers at all times during the event process.
6. Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, Addendums, BEO, Daily Reports) and personal contact with all departments for the success of the event.
7. Ensures payment collection, processing, billing accuracy and conducts bill reviews with clients before processing the final bill.
8. Resolves group-related operational challenges by coordinating with property staff and clients to find effective solutions.
9. Liaison with outside vendors as needed.
10. Follows up with customers post-event and sends Event Survey (if applicable).
11. Adheres to all standards, policies and procedures of the Sales Department.
12. Participate in weekly BEO and Sales/Staff Meetings. 

Skills and abilities you bring:  

• Create new ways of presenting information and communicate in a way that will attract peoples’ attention. 
• Speak and write clearly and convincingly.
• Regularly transition between activities including managing phone communications, responding to emails, and coordinating group event needs.
• Understand how different kinds of people react to words, pictures, and color. 
• Work with all kinds of people.
• Assist coordinators with day-to-day administrative support as needed.

What we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance if eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA) Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans Plan for your future with employee-supported retirement options.
• Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
• Career Growth Opportunities We promote from within and invest in your long-term success.
• Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts Take advantage of special rates for hotels in our brand portfolio – just for our team members and their family and friends.
• Enjoy Complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours

This position is fulltime Monday – Friday. Will need to be flexible with schedule based on client’s needs for banquet/catering business.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the base of disability, veteran status or any other basis protected under federal, state or local laws.