Intake Coordinator - Home Health - Full Time

Prior patient referral, clinical or non-clinical home health experience required

Pay rate: $20.00 per hour

Collaborative team environment and positive corporate culture

Benefit eligibility upon start date - no waiting period

Mountain Home Health provides quality home health care to thousands of individuals in Georgia and North Carolina. We are looking to hire an Intake Coordinator to join our Hayesville, NC home health team. This is Monday through Friday, on-site position at our Hayesville office. 

Who We Are 

Mountain Home Health Services is a place where employees and staff enjoy working as they are valued, treated with dignity and respect, and are encouraged to be the best they can be.  Mountain Home Health Services provides training, development, state-of-the art technology, opportunities for personal growth and open lines of communication.  Our mission at Mountain Home Health Services is to provide compassionate, home-based care.  We offer quality services to our patients and their families while recognizing the valuable relationship with our employees, our providers and the communities we serve. We believe in Mountain Home Health Services mission and strive to do the right things, the right way, all the time.  

What We Offer

• Medical
• Prescription Drug Plan
• Telehealth
• Dental
• Vision
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Voluntary Life Insurance
• 401k
• Paid Time Off
• Employee Referral Program

Overview of Responsibilities

The Intake Coordinator is responsible for accepting incoming calls for new referrals for clinical services provided to home care patients within an assigned geographical area.

• Receives clinical information on new patient referrals to the home health agency 
• Collects all data pertinent to the request for admission to include demographic data, medical history, medication, physical, discharge summary, labs, physician orders and insurance information
• Verifies insurance/payer’s source via DDE or specific system
• Ensures referral acceptance and communication within 15 minutes of receiving referral
• Notifies clinical designee responsible for scheduling and authorizations
• Contact patient/clinical designee prior to admission to ensure service location
• Liaisons between field, medical, office and referral source staff
• Obtains authorization from insurance companies and ensures physician licensure compliance
• Conducts follow up on current active patient hospitalizations and communicate with clinical supervisor to obtain orders as needed
• Maintains non-admit log

• High school diploma or GED equivalent
• Prior clinical or non-clinical home health experience required
• Knowledge of Medicare, TennCare, state and federal regulations, and accreditation standards as they relate to clinical home health a plus
• Proficient in Microsoft Office Suite including Outlook, Work and Excel
• Excellent verbal, written, organizational, collaboration, multi-tasking and time-management skills
• Strong initiative, follow through, process orientation, attention-to-detail
• Demonstrated confidentiality, professional and business acumen