Director of Operations
Roseville, CA Administration
Description

Run the Engine Behind a Growing Agency

 

We’re not looking for someone to manage operations—we’re looking for someone to own it.


This role is for a builder, a problem-solver, and a driver of execution—someone who understands how an insurance agency operates, sees inefficiencies, and fixes them. You know how to turn strategy into action and create accountability to results.


If you’ve worked in insurance and love creating structure, driving clarity, and making the business run better—you’ll thrive here.


What You’ll Own:

Operational Excellence

  • Fix inefficiencies and redesign workflows 
  • Build and enforce standards 
  • Scale operations as we grow 

Strategy to Execution

  • Turn priorities into results 
  • Own KPIs and scorecards 
  • Drive accountability across teams 

Cross-Functional Alignment

  • Align departments (no silos) 
  • Solve operational gaps 
  • Push initiatives forward 

Systems & Optimization

  • Improve systems (AMS, CRM) 
  • Strengthen reporting and data 
  • Leverage automation 

What Success Looks Like

  • Teams are aligned, not siloed 
  • Priorities move forward—consistently 
  • Systems are used (and actually help) 
  • The business runs smoother and more efficiently 

Why Bender Insurance Solutions? 

  • Employee-owned (your impact = your value) 
  • Growing agency where you can shape how we scale 
  • Leadership that values execution, not just ideas 

Total Rewards

Competitive Salary of $125,000 – $155,000 

Competitive Bonus

Commission Opportunity

Comprehensive health benefits

Employee Stock Ownership Plan

401K Match

Flexible time off

Hybrid schedule


Requirements

You Might Be a Fit If You…

  • Have 6–10+ years in operations or business leadership in an insurance environment
  • Establish clear workflows and expectations in a fast-moving environment 
  • Can influence without authority (and actually get buy-in) 
  • Think in systems, not just tasks 
  • Drive accountability across leadership with clarity and consistency