Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.

Position Summary: 

The Communication Automation Specialist is tech-forward, able to manage a high volume of competing priorities, and has a strong attention to detail. This role is responsible for the day-to-day execution and operational maintenance of enrollment and   retention automated communication strategies. This role focuses on ensuring   accuracy and effectiveness of communication flows by troubleshooting issues (data, tech and otherwise), auditing content, and providing detailed   performance reporting. Serving as a vital liaison, the Specialist gathers insights from various teams as well as new and emerging data, technology, and AI capabilities, to funnel innovative ideas into actionable enhancements, ultimately striving to optimize the student experience and improve   operational efficiency.

Primary Responsibilities, Essential Functions and Requirements:

• Assist with troubleshooting, maintaining and improving automation tool function
• Work along with the Associate Director of Communication Strategy, enrollment, retention and IT, teams to implement strategies and initiatives that align with our clients’ objectives for comprehensive communication, in support of goals across all audience types
• Manage and prioritize a high volume of tasks originating from multiple channels (enrollment and retention) to meet   deadlines in a fast-paced environment
• Investigate daily tech and/or data issues and discrepancies to understand their impact on communication automation
• Audit communication flows for content and technical accuracy, identifying necessary updates or adjustments to improve performance
• Gathers insights from enrollment and retention teams and identifies scalable solutions across partners
• Develop, drive and maintain process standardization and documentation for operational optimization and consistency
• Support the development of new automation capabilities, leveraging new and emerging data, technology and AI-related capabilities
• Assist in the onboarding of new hires into the communication systems and support internal transitions during partnership   changes
• Produce email, sms and other communication content as needed, ensuring it maintains the appropriate tone for enrollment and retention
• Conduct market research   (enrollment, retention, marketing, and higher ed) and competitor analysis to identify opportunities for differentiation and improvement in communication   strategies, including bringing innovative ideas and strategies to our clients
• Track and analyze the effectiveness of enrollment (and retention) communications, using metrics and   feedback to continuously improve outreach, in partnership with data enablement and business intelligence and analytics teams
• Adhere to the appropriate information security policies based on the sensitivity of company data and report any security related issues

Experience and Qualifications:

• Operates with a high attention to detail
• Deep understanding of the higher education student journey, including enrollment and retention processes
• Ability to interpret data and metrics to measure success and identify opportunities for differentiation
• Proficiency in using various communication tools and platforms, including voice, SMS, email marketing software, content management systems, and customer relationship management   (CRM) systems. Salesforce, Regal and Marketo experience preferred
• Willingness to learn new technologies
• Ability to troubleshoot complex issues
• Excellent project management skills, with the ability to prioritize tasks, meet deadlines and manage multiple projects simultaneously
• Strong interpersonal and collaboration skills with the ability to work effectively across diverse internal teams
• Analytical mindset with the ability to interpret data and metrics to drive decision-making and measure   success
• Creativity and ability to think strategically to develop innovative communication approaches
• Knowledge of compliance and privacy regulations related to communication and marketing

Education, Certifications and Licensures:

• Bachelor’s degree, or relevant years of experience required

Remote / Hybrid (Location-Based)

Collegis employs team members in a variety of locations across the country, supporting a flexible and distributed workforce. Depending on candidate location, this position may be structured as either remote or hybrid. Candidates located within 60 miles of our Oak Brook, IL office will be expected to follow a hybrid schedule, working onsite 2–3 days per week to support collaboration and team engagement, while those outside this radius may work fully remotely. Specific expectations based on location will be discussed during the interview process.

Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain of @mail.paylocity.com or @collegiseducation.com, or alternatively through LinkedIn.

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.