About M.R. Williams, Inc.

M.R. Williams, Inc. is a family-owned business where convenience distribution is done differently. Established in 1976, M.R. Williams, Inc. has evolved throughout the years, partnering with the convenience store channel to provide not only products and customer service, but technological solutions, unlike any other. Our employees understand that their purpose is to make every decision by first asking how it will impact the customer. We take pride in understanding our customers’ needs and providing solutions through our selfless service and continuous search for improvement. We are excited to find talented individuals who share our passion for our customers. 

Novelty Express is a leading provider of novelty and impulse items for convenience stores, truck stops, travel centers, and other retail outlets. It is a division of M.R. Williams, Inc., serving customers via a DSD model.  

WilFoods, LLC, our sister company, offers a comprehensive selection of proprietary grab-n-go products, with custom label availability. We operate state-of-the-art facilities, handle all the staffing and regulatory requirements, and more. Our products are available for distribution to various industries, including convenience stores, schools, prisons, office parks, and more.  

All MR Williams employees are to demonstrate behaviors in harmony with MR Williams' values of Sincere Commitment, Selfless Service, and Never Satisfied.

Position Summary

The Route Sales Representative is responsible for delivering products directly to retail stores, managing inventory, merchandising, and maintaining strong relationships with store personnel. This role is a blend of sales, delivery, and customer service, ensuring products are well-stocked, displays are properly maintained, and accounts are satisfied with the service provided.

Responsibilities

• Deliver Products to assigned retail accounts on a scheduled route using company vehicles.
• Merchandise Shelves and Displays to company standards, including rotation of stock, checking dates, and maintaining a clean, organized appearance.
• Build and Maintain Customer Relationships with store managers and staff to ensure continued business and identify sales opportunities.
• Manage Inventory by tracking product levels, returns, and credits; ensure accurate delivery records.
• Drive Sales Growth by recommending new products, expanding shelf space, and implementing promotional displays.
• Collect Payments or Confirm Invoices as needed depending on the account setup.
• Ensure Compliance with safety procedures, DOT regulations, and company policies.
• Daily Reporting of delivery and sales data to the appropriate internal teams.

Education, Experience and Skills Required

• Customer service experience
• Good Driving Record
• Loading and unloading product
• High School Diploma or equivalent

Physical Requirements, Working Conditions, and Travel Requirements

• Physical Requirements
• Must be able to lift up to 35 pounds.
• Must be able to push up to 35 pounds.
• Must be able to pull up to 35 pounds.
• Sitting for long periods while driving, general bending and twisting are associated with lifting.
• Some overnight travel is required within the territory.