Job Description: Member Service Representative/Teller

We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller. In this role, you will be responsible for providing exceptional service to our members and assisting them with their financial needs.

Responsibilities:

- Greet members and provide excellent customer service in a friendly and professional manner

- Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments

- Identify opportunities to cross-sell products and services to meet members' financial needs

- Respond to member inquiries and resolve any issues or concerns in a timely and effective manner

- Maintain a thorough understanding of credit union products and services

- Adhere to all policies and procedures to ensure compliance with regulations and internal controls

- Perform other duties as assigned

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.

Requirements:

- High school diploma or equivalent

- Prior experience in a customer service or cash handling role preferred

- Strong communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Detail-oriented with strong organizational skills

- Basic computer skills and ability to learn new software quickly

- Ability to maintain confidentiality and handle sensitive information