Vacation Rental Specialist

Location: Remote-within Colorado Only

Position Type: Full Time Non-Exempt

Compensation: $23.80 - $27.40 + Commission

Schedule: Monday, Tuesday, Thursday and Friday 8am-6pm

This is a remote position, but due to legal and payroll requirements, it is open to Colorado residents only. Applicants must currently reside in Colorado and no other state.
 

About the Role:

At Breckenridge Grand Vacations, we don't just provide vacations, we create smiles. As Summit County's top employer and a nationally recognized Top Workplace, we combine mountain lifestyle with meaningful careers. Our Sharing Smiles Philosophy drives everything we do, from delivering exceptional guest experiences to supporting our community through BGV Gives and sustainability initiatives. As a Vacation Rental Specialist, you'll be at the heart of our smile-making mission. You'll help Owners and

Guests create unforgettable memories while managing reservations, optimizing inventory, and providing outstanding service. This role is perfect for problem solvers who thrive on responsibility and want to grow with a company that values innovation, teamwork, and making a difference.

Join our award-winning team and turn vacation dreams into reality one smile at a time.

Responsibilities:

• Assist guests and owners via phone and email with vacation rental inquiries, bookings, and modifications.
• Provide accurate information on availability, rates, and policies.
• Resolve concerns promptly, ensuring high satisfaction.
• Maintain and update property availability across all booking channels (OTAs, extranets, etc.).
• Audit reservations from OTAs and internal systems for accuracy.
• Process rental contracts, income distributions, and owner payouts.
• Manage holds, blocks, and promotional inventory for upcoming seasons.
• Support yield management strategies to maximize occupancy and revenue.
• Generate weekly/monthly reports on rental performance, income distribution, and channel analytics.
• Assist with month-end closing and forecasting.
• Promote ancillary services (travel insurance, transportation) to enhance guest experiences.
• Generate leads and schedule tours by offering promotional packages.
• Collaborate with Marketing/Sales on cancellations, reschedules, and special offers.
• Ensure all OTAs adhere to company policies and rate structures.
• Document guest interactions and reservation details in property management software.
• Identify and onboard new distribution channels to expand reach.
• Support Owner Relations and Accounting teams with inventory or payment discrepancies.
• Assist in training new hires as needed.
• Participate in staff meetings and company initiatives (e.g., sustainability programs).
• Perform duties of an Owner Support Specialist when required.
• Complete assigned projects with measurable results.

• High school diploma or equivalent (GED).
• 1+ years of experience in customer service, hospitality, or vacation rentals.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to multitask in a fast-paced environment.
• Basic math skills (calculating rates, discounts, percentages).
• Professional phone etiquette and problem-solving ability.
• Willingness to learn property management systems.

Preferred Qualifications:

• Previous experience in timeshare, resort operations, or vacation rental management.
• Familiarity with OTA platforms or PMS software.
• Knowledge of revenue management or inventory optimization.
• Sales experience (upselling packages, travel insurance, tours).
• Experience with reporting tools (Excel pivot tables, BI software).
• Bilingual skills

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until April 13, 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.