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Implementation Specialist Intern
Remote Worker • Service Delivery
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Job Type
Full-time, Internship
Description
  ASAP – June 2026  

Reports to:  Professional Services Manager

Location: 100% Remote

Compensation: $20.00/hr.


About the Role

Responsible for configuring applications using our SaaS platform builder. A typical day for an Implementation Specialist Intern involves meeting with clients to understand their business and its challenges, functionally outlining a solution for the identified use cases, and then leveraging a set of low- and no-code platform building blocks to build a solution that meets the client’s needs. To succeed in this position, you must have an analytical and technical way of thinking, be able to explain concepts to technical and non-technical stakeholders, and enjoy expanding your skillset as new technology presents itself to continue to deliver better results to the organization and our clients.


This role combines leading business analysis to design platform solutions with performing high amounts of configuration in our platform, including “point and click” creation of new workflows, data objects, actions, and pages. We will consider qualified candidates for fully remote work (must reside in the U.S. only).

Key Responsibilities

  • Translate business requirements into well-architected solutions 
  • Automate business processes with our platform; outputs will include low code applications
  • Participate in technical design sessions; develop detailed technical solution documentation in support of client business objectives through flowcharts, diagrams, user guides, etc.
  • Ensures all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines
  • Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices
  • Conducts working sessions with clients to facilitate feedback; resolve technical issues during client review and testing
  • Other tasks and responsibilities as assigned

Knowledge, Skills, and Abilities 

  • Clear communication skills and the ability to work with customers to assess problems
  • Ability to implement a "minimum viable" mindset where configuration first is a priority - customization where needed to meet the customer needs
  • Demonstrated ability to solve problems and formulate recommendations
  • Excellent verbal and written communication skills
  • Ability to work independently as well as in a team environment
  • Capable of managing multiple tasks and projects simultaneously
  • Comfortable working under pressure or strict deadlines
  • Exceptional attention to detail; strong organizational and prioritization skills
  • Outstanding writing and analytical-thinking skills
  • Passion for learning and personal growth, specifically when it comes to technology
  • Self-starter with a high degree of integrity and professionalism
  • Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint 
  • Ability to travel as needed or required
Requirements

Qualifications

Required

  • Ability to use mockup tools such as Figma, PowerPoint, etc. to explain design approaches 
  • Demonstrated experience problem solving by in depth understanding of technical tool capabilities and willingness to manipulate behavior to meet end business goals
  • Familiar with data modeling concepts to create necessary data objects in the system
  • Understanding of Microsoft SQL Server and No SQL structures
  • Experience working with business teams to gather business requirements to build solutions

Preferred

  • Demonstrated ability to understand business challenges and manipulate site behavior to match expectations 
  • Experience working with low code platforms (MS Power Apps / Logic Apps is a plus)

About the Company

System Automation (SA) is a software vendor focused on providing systems that support government regulatory management operations.


Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994, providing the Maryland State Licensing Board with a solution, and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self-service for applicants and license seekers, and paperless regulatory operations.


For nearly three decades, SA has built a solid track record of demonstrable success, delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 20 states for nearly 800 different professions, occupations, and industries.


With SA’s current launch of Evoke, the only cloud-native, low-code application platform (LCAP) purposely designed for regulatory management, infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth!


At System Automation, we are focused on making people’s lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Evoke Platform. 



As an equal opportunity employer, we strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage people from all backgrounds to apply for this opportunity.
Salary Description
$20.00/hr
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