Why Torrington Savings Bank?

Looking to grow your career at a place where community, innovation, and opportunity come together? Torrington Savings Bank offers more than just a job—we offer a supportive environment where your skills and ideas can thrive. As a trusted financial institution with over 150 years of history, we’re committed to serving our local communities while helping our employees reach their professional goals. Whether you're just starting out or looking to take the next step in your career, you'll find a collaborative culture, opportunities for advancement, and a workplace that values work-life balance. Join a team that takes pride in building relationships and delivering personalized banking experiences every day.

Current Opportunity

Assistant Vice President, Residential Lending Operations Manager

 The AVP, Residential Lending Operations Manager is responsible for managing the end-to-end loan production process, ensuring timely and accurate processing, underwriting, and closing of residential mortgage loans. This role oversees operational staff, maintains compliance with regulatory requirements, and drives efficiency through process improvements and technology utilization. The AVP, Residential Lending Operations Manager ensures a superior customer experience while meeting product goals and quality standards. Direct reports will include a team of approximately 8-10 employees across underwriting, processing, and closing functions. This is not a sales production position.

Primary Accountabilities / Responsibilities: 

1. Loan Processing Oversight: Manage daily operations of loan processing, underwriting, and closing teams to ensure timely and accurate workflow. Monitor pipeline activity and allocate resources to meet production targets. Serve as escalation point for complex loan scenarios, underwriting exceptions, and operational issues. NMLS Certification required. 
2. Customer Experience: Ensure consistent, professional communication with borrowers and internal stakeholders. Resolve escalated customer issues promptly and effectively.  Work as liaison with closing attorneys, CATIC as well as internal customers such as the loan originators and other internal employees.  
3. Compliance and Quality Control: Ensure adherence to federal, state, and investor guidelines (e.g., HMDA, RESPA, Reg Z, ECOA). Monitor quality control reviews and implement corrective actions to prevent recurring errors by team members.  Maintain accurate disclosures and documentation throughout the loan process.  Identify, assess and train team members to enhance overall performance quality. 
4. Technology and Process Management: Recognize opportunities for enhanced use of Loan Origination Systems (e.g., Encompass, MortgageBot) for efficiency and compliance. Identify and implement process improvements to enhance productivity and reduce turn times. 
5. Appraisal Management: Oversees the processing and underwriting staff’s review of residential appraisals and the completion of the appraisal review forms in a timely manner. Offers guidance to processors during this process and advises them on appropriate action when information in an appraisal report is inaccurate or missing. Reviews appraisals during times of high volume. 
6. Project Initiatives: Works closely with VP Residential Lending on projects including new product set up initiatives, workflow optimization, disclosure and other document updates in LOS/POS. Assumes additional duties as assigned by management.  

Position Requirements:

Bachelor’s degree in Business, Finance, or related field preferred. Minimum 5 years’ experience in residential mortgage operations, including underwriting, processing, and closing. Strong knowledge of mortgage regulations and compliance requirements. Skilled in working with Loan Origination technology, such as Encompass, MortgageBot, and appraisal FireWall as well as Microsoft Office Suite. Excellent leadership, organizational, and critical thinking skills. Effective communication and management abilities. Experience with Encompass, workflow automation, Non-QM lending, and secondary market guidelines preferred.  

Torrington Savings Bank offers an excellent benefits package which includes medical, dental, and vision coverage. We also offer company paid life insurance, short term disability, long term disability, and a wellness reimbursement program up to $350 per year. Employees are eligible to participate in our 401k plan after 6 months of service which has an employer match up to 3%. Employees may also be eligible for an additional employer match to their 401K following one year of service.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. 

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V 

Torrington Savings Bank is a drug free workplace.