Are you a problem-solving expert who loves helping others? Do you thrive on making technical concepts clear and providing stellar support? If so, we’d love to have you join our team as a Customer Support Specialist supporting the GoBanking application!

In this role, you’ll be an essential part of our Customer Support team, providing accurate and timely assistance to clients using DCI’s software applications. By helping clients manage our DCI GoBanking application. You will empower community banks to offer exceptional services to their customers.

 The role will be based in-office with a hybrid schedule or fully remote, depending on the candidate’s location. Hours are 8 AM – 5 PM, central standard time zone, with flexibility to help with occasional on call from 5 PM – 7 PM.  

What You'll Do
Key responsibilities include:
• Receive, log, and respond to telephone, online chats, and email inquiries about DCI lending products.
• Educate customers to improve their understanding of DCI applications and services.
• Research and resolve customer questions and concerns efficiently.
• Escalate complex application issues to senior-level support or development teams when needed.
• Maintain and update customer control records, ensuring accuracy and compliance.
• Provide input for user documentation and contribute to its creation.
• Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
• Assist with setup and plugin configuration for new services.
• Serve as backup support for first-level calls across applications.
• Participate in the customer support call center as needed.

Note:
95% of the workday will focus on GoBanking/online banking related tasks, including:

· Online user enrollment, login, and report assistance

· Cash Management for online banking ACH files

· Mobile Deposit File Questions

· Bill Pay

· Online Account Opening

What We're Looking For
Required qualifications:

· Work experience in a bank, core processor, financial institution, or related field.

· Direct experience working with GoBanking accounts, Online Banking Products and Services, and ability to troubleshoot questions for resolution

· Excellent verbal and listening skills for both in-person and phone interactions.

· A friendly, professional attitude when assisting customers.

· Exceptional written communication skills for internal and external correspondence.

· Strong analytical, problem-solving, and resolution abilities.

· Effective time management and organizational skills.

· Proficiency with Microsoft 365 tools.

· Adaptability to quickly learn new tools and processes.

What Will Help You Stand Out
Preferred qualifications:

• Experience working with iCore 360 or having worked at a DCI bank in lending or GoBanking operations.
• Bachelor’s or Associate degree, or equivalent professional experience.
• Technical skills for supporting DCI products and services, including vendor product installation and setup.
• Strong interpersonal skills with the ability to excel in team environments.

A Day in the Life
Imagine starting your day by assisting a client with troubleshooting a technical issue, followed by preparing customer control records to ensure smooth banking operations. You’ll collaborate with teams across the organization and end the day knowing your efforts helped community banks provide top-notch services.

Why Join DCI?
At DCI, you are not just filling a role—you are joining a community. Headquarters in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You will love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:
• The Customer Comes First - Always: Deliver the best possible experience for clients.
• Attitude Over Aptitude: Bring the right mindset, and we’ll provide the tools to succeed.
• Open and Frequent Communication: Keep clients and team members informed at all times.
• Trust and Accountability: Take ownership of your work and strive for excellence.
• Honesty and Integrity in Everything We Do: Align every decision and action with ethical values.

Ready to Apply?

If you are ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!