Job Summary

The IT Technician Level I will work as part of a team responsible for supporting all aspects of facility technology operations. This position supports automation systems, computers, telecommunications, system and network administration, printers, cameras, and field sensors in a packaging or production environment.

The ideal candidate will have a strong technical foundation, be dependable, able to troubleshoot issues efficiently, and comfortable working in a fast-paced production setting.

Key Responsibilities

• Provide  first-level technical support for computers, tablets, mobile devices, printers, and related hardware.
• Assist with system and network administration tasks.
• Support telecommunications systems and equipment.
• Troubleshoot basic network connectivity issues.
• Assist with networking, cabling, CAT 5, and fiber optic installations and repairs.
• Support and maintain network video camera systems.
• Monitor and troubleshoot field sensors, automation systems, and related equipment.
• Configure and maintain network printers and other connected devices.
• Assist with hardware installations, upgrades, and replacements.
• Respond to service tickets and support requests in a timely manner.
• Document issues, repairs, and solutions for future reference.
• Work closely with production, warehouse, and operations teams to minimize downtime.
• Follow all company safety procedures and technology security standards.
• Participate in weekend or after-hours support as needed.

Qualifications

• Associate degree in Information Technology or related field required (Preferred)
• Minimum of 2 years of education in IT and/or related experience
• Knowledge of: 
  • Systems  and network administration
  • Telecommunications
  • Networking and cabling
  • CAT 5 and fiber optic wiring
  • Network  video cameras
  • Basic PC, tablet, and cell phone troubleshooting
  • Network printers
• Ability to troubleshoot technical issues independently and as part of a team.
• Strong communication and organizational skills.

Physical & Sensory Requirements

• Ability to stand, walk, bend, kneel, crouch, crawl, and climb for extended periods.
• Ability to lift, carry, push, and pull materials and equipment weighing up to 50 lbs.
• Visual ability to inspect work areas, read measurements, and identify maintenance issues.
• Mostly sedentary, requiring extensive computer use, but may include lifting server equipment (up to 25–50 lbs.) or working under desks for cabling.

Work Environment

• Indoor and outdoor work environments.