The Instructional Designer is a key role in Corporate Training & Development, encompassing mastery of growth and development trainings and processes throughout Peak Support. 

Gaining expertise and a deep understanding of the needs of our internal stakeholders and the learning process that will take place for all team members who will represent the businesses, the Instructional Designer’s primary role is to transform the expertise they gain into training resources for global new-hire and level-specific trainings. 

Partnering with Training Facilitators and Producers, the output of the Instructional Designer strongly impacts the metrics that matter in Peak Support as a whole.

Duties and Responsibilities:

• Design and develop instructor-led and self-paced training materials for Peak Support’s teams
• Deliver a T3 to Trainers who will facilitate the learning materials
• Evaluate and enhance learning materials regularly for continued development and improvement
• Stay updated on all process updates from the clients through regular check-ins with internal stakeholders
• Strategize, design, and implement innovations in training programs across all of Peak Support
• Optimize the knowledge base/learning materials of all of Peak Support’s programs

Requirements and Qualifications:

• Proficient in MS Office and design tools (Adobe Photoshop, Adobe Premiere, Adobe InDesign, Articulate)
• Excellent communication skills
• Great collaboration and coordination skills
• Knowledge and/or experience with technologies and best practices for instructional design and training delivery
• Organized and able to meet varied timelines
• Able to prioritize and manage time efficiently
• Able to analyze learning opportunities and strategize for better solutions
• Proactive problem-solving skills
• At least 2 years of experience in Instructional Design roles
• Strict adherence to the PS Core Values
• Strong willingness to learn and adapt to emerging AI-driven solutions 

Nice to Haves:

• Knowledge and/or proficiency in LMS platforms and technologies
• Certifications on Instructional Design courses

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.