Job Title: Client Implementation Analyst

Job Type: FT

Location: #LI- Remote, to be considered for this role, you must reside in one of the following states — AL, AK, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MT, MS, MO, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY      

Job Summary

We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Client Implementation Analyst plays a critical, detail-oriented role within the Implementation department, supporting Implementation Account Managers (IAMs) throughout the full onboarding lifecycle. This position is primarily internal-facing, focusing on data verification, plan configuration accuracy, enrollment loading, and cross-department coordination. The Client Implementation Analyst ensures timely, accurate delivery of implementation tasks so IAMs can focus on client-facing communication, relationship management, and project leadership. The Client Implementation Analyst reports to the Senior Implementation Account Manager. 

What You’ll Do

• Review, validate, and quality-check benefit plan builds within internal systems.
• Identify discrepancies or missing elements in plan configurations and coordinate updates.
• Load, audit, and reconcile employee enrollment data.
• Monitor inbound and outbound eligibility files and escalate discrepancies.
• Partner with the EDI team to confirm specifications and testing requirements.
• Serve as a liaison between Implementation, EDI, Claims, and Operations teams.
• Prepare internal project artifacts including summaries and validation documents.
• Perform audits of enrollment files, claims setup items, and plan configuration data.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes our company’s core values.

Who You Are

• 0-3 years of experience with relevant industry experience preferred.
• Strong analytical skills and experience with data-driven environments.
• Proficiency with Excel and data file formats.
• Excellent organization and time-management abilities.
• Strong communication and cross-team collaboration skills.
• Experience with benefit plan configurations, FSAs/HSAs, COBRA, or EDI processes and an understanding of claims feeds, vendor layouts, or plan documentation preferred.
• Familiarity with HRIS, payroll, or benefits administration implementation workflows preferred.
• Someone with strong attention to detail.
• An individual that understands the value of providing a high level of customer service.

Work Environment

FloresHR’s standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you must reside in one of the following states — AL, AK, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MT, MS, MO, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with FloresHR team members and candidates and must be able to exchange accurate information clearly in these situations. 

How We Support Our Team

At FloresHR, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too!

• Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

FloresHR is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.