Position Summary:

The Water Technician Foreman is responsible for responding to residential and commercial water, fire, biohazard, and microbial growth damage losses and performing mitigation services. This position assists with water extraction, structural drying, demolition, cleanup, and restoration preparation while ensuring work is completed safely, efficiently, and according to company standards. The Technician serves as the primary on-site leader, responsible for training team members, resolving field issues, communicating with customers and inspectors, and ensuring all work progresses efficiently, safely, and to specification.

Essential Duties and Responsibilities

• Respond to water damage and emergency service calls promptly and professionally.
• Lead and perform water extraction, cleanup, and mitigation services on residential and commercial properties.
• Set up, monitor, and remove equipment including air movers, dehumidifiers, & air scrubbers.
• Conduct moisture inspections, take reading, and document drying progress using appropriate tools and technology.
• Oversee and perform removal of damaged materials such as drywall, insulation, flooring, cabinets, and other affected contents.
• Coordinate and assist with demolition and site preparation for reconstruction.
• Ensure proper cleaning, sanitizing, and containment affected according to company and industry standards.
• Enforce all safety protocols, including OSHA compliance and proper use of personal protective equipment (PPE).
• Maintain accurate and complete job documentation, including photos, moisture logs, equipment data, job notes, and time sheets.
• Communicate clearly with customers regarding scope of work, progress updates, and timelines.
• Supervise, support, and hold team members accountable for performance, safety, and quality standards.
• Coordinate with Project Managers, Coordinators, and other team members to ensure timely project completion.
• Maintain and inspect tools, equipment, and vehicles to ensure cleanliness, organization, and operational readiness.
• Ensure vehicles and job sites are stocked and ready for daily operations and emergency response.
• Participate in on-call rotations, including after-hours and weekend emergency response as required.
• Uphold company policies, procedures, and quality standards at all times.
• Promote a professional appearance, positive attitude, and strong customer service.
• Demonstrate reliability, punctuality, and accountability in all responsibilities.

Competencies:

• Commitment to Excellence - Sets high standards for quality, safety, and performance. Leverages strengths, addresses weaknesses, and continuously improves self and team to ensure work is done right the first time.
• Attention to Detail - Closely monitors all aspects of mitigation work, ensuring accuracy in moisture readings, equipment setup, and documentation. Catches issues early and ensures completeness and compliance.
• Initiative – Takes proactive action without waiting for direction. Anticipates needs, solves problems, and independently drives work forward while supporting the team.
• Effective Communicator – Clearly and professionally communicates with crews, customers, and stakeholders. Provides timely updates and ensures understanding of job scope, progress, and expectations.
• Collaboration / Relationship Building – Builds strong, cooperative relationships with team members, customers, and partners. Promotes teamwork, trust, and positive job outcomes.
• Adaptability – Adjusts quickly to changing job conditions, priorities, and demands. Maintains effectiveness and composure in fast-paced, high-pressure environments.

Benefits:

• Medical
• Dental
• Vision
• EAP
• STD/LTD
• Basic Life and AD&D
• Voluntary Life
• Supplemental: Accident, Critical Illness, Hospital Indemnity
• Cell Phone Stipend
• 401(k)
• Paid Time Off
• Paid Holidays

Watterson is an Equal Employment Opportunity and E-Verify employer.

Disclaimer: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, or competencies. Employees may be directed to perform job-related tasks other than those specifically presented in this description based on business need.

Experience/Educational Requirements

• High school diploma or GED required.
• A minimum of 3 years of work experience.
• IICRC Water Restoration Technician (WRT) required
• Previous experience in water mitigation, restoration, construction, or a related field is preferred
• Valid driver’s license in good standing without restrictions.
• Ability to operate company vehicles and equipment.
• OSHA 10 or 30 Certification or willingness to obtain (preferred)

Technical/Soft Skills

• Strong work ethic, reliability, and willingness to learn.
• Ability to follow directions and work independently or as part of a team.
• Good communication and customer service skills.
• Basic computer or smartphone skills for job documentation.
• Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts.

Physical Requirements

• Ability to regularly lift, carry, and move objects weighing up to 50 pounds.
• Capability to stand, walk, bend, kneel, climb ladders for extended periods.
• Comfortable working in confined spaces, including crawlspaces, attics and basements.
• Ability to work in variety of environmental conditions, including extreme temperatures and outdoor weather.
• Willingness and ability to wear required personal protective equipment, such as gloves, masks, and respirators.
• Tolerance for exposure to dust, debris, water-damaged materials, odors, microbial growth, and loud equipment.
• Ability to perform work across residential, commercial, and industrial job sites.
• Capacity to travel between job sites throughout the workday.
• Comfortable accessing and working in hard-to-reach or elevated areas as required.