The Program Director is responsible for overall contract performance, staff supervision, and daily operations of a 24/7 monitoring and support program serving homeless Veterans in a transitional tiny shelter community. This role ensures compliance with VA requirements, maintains service quality, and oversees all personnel and reporting functions.

Key Responsibilities

• Provide overall program management and oversight 
• Supervise Lead Monitors and Monitor staff across all shifts 
• Ensure 24/7 operational coverage and staffing 
• Serve as primary point of contact with VA COR and stakeholders 
• Oversee: 
  • Daily Activity Reports (DARs) 
  • Incident reporting 
  • Staffing schedules and coverage 
• Ensure compliance with: 
  • VA policies 
  • Safety protocols 
  • Contract requirements 
• Conduct staff training, performance evaluations, and coaching 
• Monitor quality assurance and implement improvements 
• Manage conflict resolution and escalation issues

Qualifications

• Bachelor’s degree (preferred) 
• 3–5+ years of program or operations management 
• Experience supervising staff in 24/7 environments 
• Strong leadership, communication, and organizational skills 
• Experience with homeless services, social services, or security operations (preferred) 

• Requirements
• Must work onsite (no remote) 
• Ability to manage high-pressure environments 
• Background check required