Patient Billing Data Analytics Coordinator

Washington, DC | Hybrid | $27.40 - $29.80 per hour | Washington Post Top Workplace 

 Join Community of Hope as a Patient Billing Data Analytics Coordinator! in this role, you will maintains and creates useful financial data analytics to increase cash collections & reduce the number of patient billing (A/R) days. You will ensures historical data is used for reviewing patient billing trends, reviewing billing risk, and billing forecasting with the expectation of enhancing billing performance through the utilization of data analytics. Join a mission-driven team dedicated to ending homelessness and making a meaningful impact every day This position is located at Conway Health and Resource Center in Southwest, DC.

Our Approach and Values:

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• Provides continual data analytics for operational support to assist the department with achieving department goals.  
• Creates and maintains Dashboards to identify and monitor weekly and monthly progress in A/R days, Cash, denials, charges and provider trends. 
• Leads the Billing department team in projects to improve overall efficiency and effectiveness, including identifying issues in eCW, billing issues, provider coding issues, and credentialing issues. Oversees and follows up with the completion of these kinds of projects as needed. 
• Stays up to date with FQHC requirements per billing, coding and credentialing. Monitors new requirements and regulations to ensure that Community of Hope policies and procedures are in compliance.   
• Works in collaboration with the Patient Billing Manager and Patient Billing Director by the 5th business day of the current month for previous month close, to produce timely month end reports for the department and VP of Finance & Operations. 
• Identifies data trends, gaps and patterns with payer payments weekly according to contracts. 
• Assists Patient Billing Manager with detailed semi-monthly productivity audits for the team and provides written feedback on audit tool.  
• Ensure that monthly suspend report from DC Medicaid is reviewed and worked weekly to correct any issues and provides written report to Patient Billing Manager of findings monthly. 
• Conducts detailed quarterly billing charge audits for all payers and provides a detailed report to Director. 
• Ensures insurance mapping for UDS in BridgeIT is updated monthly. 

Must-Haves 

• Bachelor’s degree in healthcare or 5 years’ experience in lieu of degree required. ?  
• Healthcare experience required.   
• Project management experience required. 
• 4 years of experience in data analytics required.  
• Strong problem solving and analytical skills. 
• Able to work in team office setting atmosphere. 
• Extremely detailed oriented. 
• Proficient in Microsoft excel able to perform macros, VLOOKUP, SQL and pivot tables.  
• Knowledgeable with Microsoft Access database program. 
• Able to prioritize and simultaneously manage all daily tasks. 

Nice-to-Haves 

• 3-5 years supervisory experience strongly preferred.   
• Knowledge of medical terminology, coding, CPT code and eCW software strongly preferred
• DC Medicaid & Medicare billing experience strongly preferred. 

Why You’ll Love Working Here!

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us:

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.