Reports to: Chief Financial Officer

FLSA Status: Full-Time, Exempt

Position Summary

The Employee Success Partner serves as the organization’s lead for human resources operations and employee relations, functioning at a manager level with full responsibility for ensuring compliant, consistent, and effective HR practices across the agency.

This role is responsible for delivering a high-quality employee experience across the lifecycle while ensuring a coordinated, well-supported, and effective volunteer program.

This role operates as a strategic and operational leader, not an administrative support function, requiring a hands-on approach to both leadership and execution.

Key Responsibilities

Human Resources Leadership & Operations

• Lead and oversee daily HR operations across the organization
• Serve as a trusted advisor to leadership on HR matters
• Exercise independent judgment in HR program administration
• Ensure HR systems and processes are efficient and compliant

Recruitment, Onboarding & Retention

• Oversee full-cycle recruitment and hiring processes
• Ensure structured onboarding for all new hires
• Monitor retention trends and support engagement strategies
• Ensure compliance with hiring and credentialing requirements

Volunteer Program Oversight

• Supervise the Volunteer Engagement Specialist
• Establish, standardize, and ensure consistent execution of an organization-wide volunteer program
• Ensure consistent onboarding, training, and engagement
• Maintain accountability for volunteer program effectiveness and compliance

Payroll, Benefits & Compensation

• Oversee payroll coordination and review processes to ensure accuracy and compliance
• Support payroll reporting and budgeting
• Serve as primary benefits resource
• Maintain compensation structures and benchmarking

Compliance & Risk Management

• Ensure compliance with employment laws and regulations
• Maintain HR policies and documentation
• Ensure audit readiness through proper documentation and internal controls
• Oversee HIPAA-related compliance for employee benefits

Employee Relations & Organizational Development

• Support employee relations, coaching, and performance management
• Participate in disciplinary processes and investigations
• Support leadership development and engagement initiatives

Training & Committees

• Coordinate compliance and policy training
• Support organizational development initiatives
• Chair the TIDE Committee
• Support Wellness, Safety, and Communications Committees

Supervisory Responsibilities

• Direct supervision of Volunteer Engagement Specialist
• Provide guidance to leadership on employee management practices
• May provide oversight to HR-related administrative support roles

 Required Skills & Abilities

• Strong knowledge of employment law and HR practices
• Excellent communication and conflict resolution skills
• Strong organizational and leadership abilities
• High level of professionalism and confidentiality

Education & Experience

• Bachelor’s degree in HR or related field
• 5–7 years of progressive HR experience
• Leadership or supervisory experience required
• SHRM certification preferred

Working Conditions

• Prolonged sitting and computer use
• Occasional lifting up to 20 pounds
• Local travel as needed

Additional Information

This role requires adaptability in a dynamic organization. Additional responsibilities may be assigned.

A Final Note

At SourcePoint, we value diverse backgrounds and experiences and encourage applicants who meet many of the qualifications to apply.