At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement, then ClassLink is the place for you.

ClassLink is seeking a Salesforce Platform Engineer. This role is responsible for managing, optimizing, and evolving ClassLink’s Salesforce environment, with primary ownership of Experience Cloud. This role ensures a seamless, secure, and scalable user experience for both authenticated and non-authenticated users, while aligning with broader architecture and governance standards.

In addition to Experience Cloud, this role supports cross-functional Salesforce initiatives, including integrations, automation, and system enhancements that improve business processes and data workflows. Working within the Business Operations team, this individual will partner across teams to design and implement solutions that meet evolving organizational needs.

The ideal candidate brings strong Salesforce platform expertise, including building flows and automations, and is comfortable extending functionality through lightweight customizations (e.g., Lightning Web Components, Apex). They should also be confident leveraging modern AI-assisted tools to accelerate development and problem-solving.

This role is ideal for someone who enjoys strategic thinking, hands-on execution, and building scalable solutions in a collaborative environment.

Responsibilities: 

Experience Cloud Ownership:

• Administer and maintain Salesforce Experience Cloud environments, including configuration, access, and user experience
• Manage external user access, sharing models, and security considerations
• Partner with stakeholders to enhance and optimize portal functionality and usability
• Monitor performance and recommend improvements to ensure a high-quality user experience

Platform Configuration and Automation:

• Design, build, and maintain Salesforce flows, validation rules, and other automations
• Translate business requirements into scalable, maintainable solutions
• Identify opportunities to improve processes through automation and system enhancements

Integrations and Platform Enhancements:

• Contribute to Salesforce integrations and cross-system workflows
• Support the design and implementation of solutions that connect Salesforce with other business systems
• Partner on initiatives that improve data flow, system efficiency, and user experience across the platform

Customization and AI-Assisted Development:

• Extend platform functionality through lightweight customizations, including Apex and Lightning Web Components when appropriate
• Leverage AI-assisted tools (such as ChatGPT, Claude, or similar approved tools) to support development, troubleshooting, and documentation
• Maintain and enhance existing custom code and configurations as needed

Platform Support and Continuous Improvement:

• Support investigation and resolution of Salesforce-related issues as needed, particularly those related to Experience Cloud and platform functionality
• Collaborate with internal teams to diagnose issues and implement effective solutions
• Identify recurring issues and recommend improvements to enhance system stability and user experience

Strategic Partnership and Governance:

• Collaborate with the Salesforce team on platform decisions, prioritization, and roadmap planning
• Evaluate new requests for alignment with system architecture, scalability, and best practices
• Help maintain data integrity, security standards, and overall platform health
• Stay informed on Salesforce releases and recommend relevant enhancements

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field preferred; equivalent combination of education and relevant work experience will be considered
• 2+ years of Salesforce experience working across platform configuration and core platform functionality
• 1+ years of hands-on experience working with Salesforce Experience Cloud
• Experience building and maintaining flows and other Salesforce automations
• Experience working on cross-functional Salesforce initiatives such as integrations, system enhancements, or process improvements
• Salesforce Administrator Certification required
• Ability to travel up to 20% of the time for team meet ups.

Benefits:

• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for all parents
• Retirement: 401(k) with 0.5:1 company match
• Comprehensive Health Coverage: Medical, dental, and vision plans
• Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for continued education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
• Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.