JOB SUMMARY

The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.

MAJOR AREAS OF FOCUS

• Customer Service
• Medical Billing

RESPONSIBILITIES

• Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
• Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
• Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
• Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
• Support team through strong attendance and performance Perform other duties as assigned

KNOWLEDGE AND SKILLS

• Excellent problem-solving and communication skills, including active listening
• Working knowledge of EOB’s, CPT and DX codes
• Ability to work independently and as part of a team
• Knowledge of HIPAA and PHI guidelines
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Strong organizational skills and attention to detail
• Ability and desire to work in a remote environment

EDUCATION/EXPERIENCE

• High school diploma or equivalent required
• Healthcare customer service experience required

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

BENEFITS:

• Paid time off
• Work from home
• 401K plan options with company match
• Company-sponsored medical, dental, and vision insurance 
• Company-paid life insurance, long-term disability, and shot-term disability

JOB TYPE: Full-time

HOURLY RATE: $17 - $19 per hour

JOB LOCATION: Work from home

SCHEDULE: Monday to Friday