Peak Support is seeking HR Medical Support to support client hiring needs. As the first point of contact for customers, team members will thrive in a fast-paced, Medical/Healthcare environment where accuracy, clear communication, and attention to detail are critical.

This is a high-volume role that requires strong empathy, adherence to processes, and a high level of operational awareness.

Key Responsibilities

Credentialing & Compliance

• Manage end-to-end medical provider credentialing, including initial applications, re-credentialing, and renewals
• Maintain and update provider profiles in platforms such as CAQH and various insurance credentialing portals
• Ensure compliance with credentialing requirements, including documentation accuracy and timeliness
• Monitor expiration dates for licenses, certifications, and insurance, ensuring proactive renewals
• Stay up to date with Medicare credentialing guidelines and other regulatory requirements
• Coordinate with internal teams and external partners regarding credentialing status and requirements

HR Operations & Recruitment

• Maintain accurate and up-to-date employee personnel records, ensuring file completeness and compliance
• Support end-to-end recruitment processes, including sourcing, screening, and interviewing candidates
• Assist in onboarding processes, ensuring all pre-employment requirements are completed
• Partner with hiring managers to align on role requirements and candidate profiles
• Ensure adherence to company policies, labor laws, and documentation standards

Qualifications:

• Proven experience in medical provider credentialing (highly preferred)
• Hands-on experience with CAQH and insurance credentialing portals
• Familiarity with Medicare credentialing and compliance standards is a strong advantage
• Background in HR functions, including recruitment and personnel record management
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Excellent communication and organizational skills
• Ability to work independently in a remote, fast-paced environment
• Experience in a BPO and healthcare support environment
• Knowledge of US healthcare systems and insurance processes.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

NOTE:

Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:

• Headcount reporting and tracking
• Distribution of company swags
• Business continuity planning